Workshop Engineer

Overview

Salary: £25,000 per annum
Location: Livingston
Setting: Office based

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we are an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

Role

We have an exciting opportunity for a Workshop Engineer. You would work with a wide-ranging customer base using manufacturers including Lenovo, HP, Apple and Dynabook equipment. You should be able to work in a busy, fast-paced environment under your own initiative or as part of a team.

Responsibilities

• Inspecting, testing and restocking of customer owned equipment and accessories, including test and repair of products related to the business (predominantly Apple, HP, Lenovo, Dynabook and Viglen).
• Ensure correct software/firmware is used on all repaired equipment, following test and repair procedures.
• Ensure customers\’ equipment is fully refurbished and configured to high standards prior to restocking.
• Ensure all outbound orders are completed in line with agreed SLAs.
• Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished.
• Updating calls regularly with clear and concise detail on our call management system.
• Good troubleshooting and diagnostic skills to ensure correct parts are ordered and achieve right first-time repair.

Requirements

The ideal candidate will have the ability to install and replace hardware and configure operating systems. You should be able to troubleshoot and solve technical problems independently, with a good understanding of PC hardware setup and configuration.

Keywords: HP, Lenovo, hardware, software, configuration, troubleshooting, SCCM, USB, Apple, Viglen, Dynabook

Inclusion and Equality

We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

We are recognised as Disability Confident Level 3 Employer, the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

If you have any such requirements, please contact us via email. We will be happy to action your requests.
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