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- Tasks: Manage hardware deployments and ensure top-notch customer service.
- Company: Join XMA, a leading tech reseller with a supportive culture.
- Benefits: Enjoy private healthcare, gym discounts, and 25+ days holiday.
- Other info: Hybrid work model and commitment to inclusivity for all.
- Why this job: Make a real impact in customer experience and tech solutions.
- Qualifications: Strong Excel skills and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive
Location: Nottingham (hybrid work available – 3 days in the office, 2 days WFH)
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
In this role, you’ll play a key role in ensuring a seamless, responsive, and high-quality experience for our customers. From managing hardware deployments to supporting billing and reporting, your work will directly contribute to our mission of excellence in customer service.
Key Responsibilities – MPS Operations Specialist
- Manage consumables, hardware, and software orders from request to invoicing
- Coordinate large-scale hardware deployments and relocations
- Handle customer queries via phone, email, and support tickets
- Maintain accurate records in systems like Excel and Vantage Online
- Support contract creation and monthly billing
- Create and update training materials and knowledge base content
- Collaborate with internal teams, suppliers, and customers to resolve issues efficiently
Essential:
- Minimum Level 2 education (e.g., 5 GCSEs including Maths and English)
- Strong Excel skills (VLOOKUPs, formulas)
- Experience in customer service and working under pressure
- Excellent communication and relationship-building skills
- Proactive, organised, and adaptable
Desirable:
- Degree in Business, Management, or related field
- Experience in Managed Print Services or project management
- Familiarity with D365 and invoicing/billing processes
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk, we will be happy to action your requests.
Alternative job titles: Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist
Senior MPS Operation Specialist in Nottingham employer: XMA
Contact Detail:
XMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior MPS Operation Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior MPS Operations Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they focus on customer service excellence. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 3
Practice common interview questions related to customer service and operations. Think about scenarios where you've managed hardware deployments or resolved customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Senior MPS Operation Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior MPS Operations Specialist role. Highlight your experience in customer service and any relevant skills, like Excel proficiency. We want to see how you can contribute to our mission of excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any experience with managed print services or project management. If you've coordinated large-scale deployments or handled customer queries, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at XMA!
How to prepare for a job interview at XMA
✨Know Your Stuff
Make sure you understand the key responsibilities of a Senior MPS Operations Specialist. Brush up on your knowledge of hardware deployments, billing processes, and customer service best practices. Being able to discuss these topics confidently will show that you're serious about the role.
✨Excel Skills Are Key
Since strong Excel skills are essential for this position, practice using VLOOKUPs and formulas before your interview. You might even be asked to demonstrate your skills, so being prepared can really set you apart from other candidates.
✨Show Off Your Communication Skills
This role requires excellent communication and relationship-building skills. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will help illustrate your ability to maintain a high-quality experience for customers.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing how you've managed multiple tasks or projects under pressure. Share specific examples that highlight your organisational skills and adaptability, as these traits are crucial for success in this role.