Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hardware deployments and ensure top-notch customer service.
- Company: Join XMA, a leading tech reseller with a supportive culture.
- Benefits: Enjoy private healthcare, gym discounts, and 25+ days holiday.
- Other info: Hybrid work model and commitment to inclusivity for all.
- Why this job: Make a real impact in customer experience while growing your skills.
- Qualifications: Strong Excel skills and customer service experience required.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 p/a
Location: Nottingham (hybrid work available – 3 days in the office, 2 days WFH)
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
We have a fantastic opportunity for a MPS Operations Specialist. In this role, you’ll play a key role in ensuring a seamless, responsive, and high-quality experience for our customers. From managing hardware deployments to supporting billing and reporting, your work will directly contribute to our mission of excellence in customer service.
Key Responsibilities – MPS Operations Specialist
- Manage consumables, hardware, and software orders from request to invoicing
- Coordinate large-scale hardware deployments and relocations
- Handle customer queries via phone, email, and support tickets
- Maintain accurate records in systems like Excel and Vantage Online
- Support contract creation and monthly billing
- Create and update training materials and knowledge base content
- Collaborate with internal teams, suppliers, and customers to resolve issues efficiently
Essential:
- Minimum Level 2 education (e.g., 5 GCSEs including Maths and English)
- Strong Excel skills (VLOOKUPs, formulas)
- Experience in customer service and working under pressure
- Excellent communication and relationship-building skills
- Proactive, organised, and adaptable
Desirable:
- Degree in Business, Management, or related field
- Experience in Managed Print Services or project management
- Familiarity with D365 and invoicing/billing processes
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk, we will be happy to action your requests.
Alternative job titles: Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist
MPS Operations Specialist in Nottingham employer: XMA
Contact Detail:
XMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MPS Operations Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what they value will help you tailor your answers and show you’re a perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. The more you practice, the more natural it’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace MPS Operations Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the MPS Operations Specialist role. Highlight your customer service experience and any relevant skills, especially in Excel and project management. We want to see how you can contribute to our mission of excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values at XMA. Be sure to mention any experience with hardware deployments or billing processes.
Show Off Your Communication Skills: Since you'll be handling customer queries, it's essential to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure to showcase examples where you've effectively resolved issues or built relationships.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and we love seeing applications come directly from interested candidates like you. Don’t miss out on this opportunity!
How to prepare for a job interview at XMA
✨Know Your Stuff
Make sure you understand the key responsibilities of the MPS Operations Specialist role. Familiarise yourself with terms like hardware deployments, invoicing, and customer service processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Excel Skills on Display
Since strong Excel skills are essential, brush up on your VLOOKUPs and formulas before the interview. You might be asked to demonstrate your proficiency, so being prepared with examples of how you've used these skills in past roles can really set you apart.
✨Show Off Your Communication Skills
As this role involves handling customer queries and collaborating with teams, practice articulating your thoughts clearly. Think of examples where you've successfully resolved customer issues or worked under pressure, as these will highlight your communication and relationship-building abilities.
✨Be Proactive and Organised
Demonstrate your proactive nature by preparing questions about the company and the role. Show that you're organised by bringing a notepad for notes during the interview. This will reflect your adaptability and readiness to take on the responsibilities of the MPS Operations Specialist.