At a Glance
- Tasks: Lead and inspire a high-performing customer service team while ensuring excellent service levels.
- Company: Join XMA, a dynamic company focused on transforming customer services.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to work with data and implement meaningful improvements.
- Why this job: Make a real impact by leading a team and driving operational excellence.
- Qualifications: Experience in customer service leadership and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
XMA is seeking an experienced Head of Customer Services to lead and inspire a high-performing team in Nottingham.
This hands-on leadership role combines people leadership with operational delivery, ensuring excellent service levels while protecting commercial interests.
You'll use data and Power BI to drive capacity planning, identify risks, and implement improvements. Strong stakeholder management and post-sales process experience are essential.
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Head of Customer Services - Lead & Transform (Nottingham) employer: XMA
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