At a Glance
- Tasks: Provide hands-on technical support for desktops, laptops, and mobile devices.
- Company: Join XMA, a leading independent technology partner with a collaborative culture.
- Benefits: Enjoy private healthcare, pension, 25 days holiday, and gym discounts.
- Other info: Flexible part-time role with opportunities for growth and development.
- Why this job: Make a real impact by delivering excellent customer service in IT support.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 29250 - 35750 £ per year.
Job Description
Job title
Onsite Support Analyst
Location
- Newcastle upon Tyne
- Part-time role - 1 day (7.5 hours) a week in the office
Benefits
- Private Healthcare
- Pension
- 25 days holiday rising to 30 over 5 years
- Group Life Insurance
- Income Protection
- Gym Discounts
- Employee of the Quarter
- Employee Referral program and many more
Are you an experienced IT Support professional looking for a flexible, part-time opportunity?
We're recruiting for an
Onsite Support Analyst to provide hands‑on technical support in Newcastle.
This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.
At XMA, technology is only part of the story.
Our success is built on talented people who are passionate about making a difference for customers, communities, and each other.
For over 40 years, we've helped organisations across the UK unlock the power of technology.
Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors.
We believe in empowering our people to grow, challenge themselves, and achieve their ambitions.
When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.
Together, we turn ambition into achievement.
What You'll Be Doing
- Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals.
- Diagnosing and resolving hardware, software and connectivity issues.
- Managing incidents and service requests through to resolution in line with SLAs and KPIs.
- Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments.
- Escalating complex incidents where required and working closely with wider technical teams.
- Maintaining asset records, support documentation and knowledge base articles.
- Supporting meeting room technology, collaboration tools and AV equipment.
- Delivering an outstanding customer experience and acting as a trusted onsite IT contact.
What We're Looking For
- Experience in an IT Support, Deskside Support or Onsite Support role.
• Knowledge of
- Microsoft 365
- Active Directory
- Azure AD
- Intune & Autopilot
- Service Now or similar ticketing tools
- Experience managing support tickets and working to SLAs.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to obtain BPSS and Enhanced DBS clearance.
- ITIL knowledge or certification.
- Microsoft certifications.
- Experience supporting Microsoft Surface Hub and AV technologies.
- Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
- Inclusion at XMA
At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger.
We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves.
We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity.
Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.
We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.
Disability Confident Leader
Government's Disability Confident scheme.
This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.
As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.
We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best.
If you require any adjustments during the application or interview process, please contact us at hr@xma. co. uk, and we will be happy to support you.
Company Overview
Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK.
Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology.
We specialise in realising individual ambitions to transform and evolve.
We consult, define, adapt and deliver on real-life outcomes.
We collaborate closely to bring that positive impact home.
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Onsite Support Analyst in Newcastle upon Tyne employer: XMA
XMA is an exceptional employer that values both professional growth and a supportive work culture, making it an ideal place for the Group Lead Internal Auditor role. With a commitment to continuous improvement and governance, employees benefit from dedicated management training programmes and opportunities to shape the future of compliance within a diverse and inclusive environment. The remote working flexibility, combined with occasional travel and a focus on employee well-being, ensures a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support Analyst in Newcastle upon Tyne
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to XMA when you apply for the Onsite Support Analyst role.
✨Apply Through XMA's Website
Make sure you apply through XMA's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Onsite Support Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like XMA.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of XMA, showing that you're a good fit.
How to prepare for a job interview at XMA
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects XMA is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit XMA. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
