Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face that welcomes clients and their pets, ensuring a smooth experience.
- Company: Join Pennard Vets, where compassion meets hospitality in pet care.
- Benefits: Enjoy staff discounts, training opportunities, and a supportive team culture.
- Why this job: Make a real difference in clients' lives while working with animals every day.
- Qualifications: Great communication skills, love for animals, and a knack for organisation.
- Other info: Perfect for those seeking a rewarding role beyond a typical desk job.
The predicted salary is between 24000 - 36000 £ per year.
About Us
At Pennard Vets, we’re not just about treating pets — we’re about creating experiences that make every client and every animal feel truly cared for. Inspired by the best in hospitality, our team focuses on compassion, warmth, and little touches that make a big difference. We’re looking for a Client Care Advisor (CCA) to join our front-of-house team at our Priorly Lodge Practice in Tonbridge. If you’re the kind of person who greets pets by name, notices the details others might miss, and loves making people feel at ease, this could be your perfect fit.
The Role
As a CCA, you are the first smile and the lasting impression for our clients – making every interaction welcoming, smooth, and memorable. You’ll:
- Greet clients warmly (two- and four-legged).
- Handle phones, emails, and web chats with friendliness and confidence.
- Book appointments, surgeries, and follow-ups with accuracy and care.
- Personalise visits – and show empathy in sometimes challenging circumstances.
- Manage payments with clarity and kindness.
- Keep records accurate and up to date.
- Work hand-in-hand with our vets and nurses to keep the day flowing.
- Spot opportunities to surprise and delight — small touches that turn routine visits into special experiences.
- Ensure reception is calm, welcoming, and pet-friendly at all times.
A people person who loves animals just as much. A clear communicator who makes things simple and warm. Organised and adaptable — you can juggle pets, clients, and paperwork with ease. Hospitality-minded — you anticipate needs, solve problems quickly, and care about the details. Comfortable with tech (scheduling software, emails, apps). Someone who thrives in a team and stays calm under pressure.
What We Offer
- The chance to make every client visit feel 5-star.
- A team culture built on support, kindness, and continuous learning.
- Training to help you grow in both veterinary and hospitality skills.
- Staff discounts on pet care and products.
- A role where your personality and care make a visible impact every day.
Why You’ll Love Working Here
At Pennard Vets, we see hospitality as healthcare. You’ll be part of a team that celebrates individuality, values little details, and believes the client experience is just as important as clinical care. If you’re looking for more than a desk job — if you want to be the reason someone’s day is better — we’d love to meet you.
How to Apply
Send us your CV and a short cover letter to careers@pennardvets.com telling us why this role excites you. Bonus points if you share a story about a time you made someone feel truly welcome.
Client Care Advisor Vacancy, Pennard Vets, Tonbridge, Kent employer: XLVets
Contact Detail:
XLVets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor Vacancy, Pennard Vets, Tonbridge, Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pennard Vets. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right into their culture.
✨Tip Number 2
Practice your people skills! As a Client Care Advisor, you'll be the friendly face clients see first. Role-play with a friend or family member to get comfortable with greeting clients and handling tricky situations with warmth and empathy.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've juggled multiple tasks in the past. Whether it's managing appointments or keeping records straight, let them know you're the organised person they need.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your chat that you enjoyed. It shows you’re genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Client Care Advisor Vacancy, Pennard Vets, Tonbridge, Kent
Some tips for your application 🫡
Show Your Personality: When writing your cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re excited about joining our team.
Tailor Your CV: Make sure your CV is tailored to the Client Care Advisor role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your love for animals — it’s a big plus for us!
Share a Personal Story: Remember that bonus point we mentioned? Share a story in your cover letter about a time you made someone feel welcome. It’ll show us how you connect with people and pets alike, which is super important for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at XLVets
✨Know the Company
Before your interview, take some time to research Pennard Vets. Understand their values, mission, and what makes them unique in the veterinary field. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Client Care Advisor, your ability to connect with clients is crucial. Prepare examples from your past experiences where you've made someone feel welcome or resolved a challenging situation with empathy. This will demonstrate your suitability for the role.
✨Practice Common Scenarios
Think about the day-to-day tasks you'll be handling, like booking appointments or managing payments. Practise how you would approach these scenarios during the interview. Being able to articulate your thought process will show that you're organised and ready for the role.
✨Bring Your Personality
Pennard Vets values individuality and warmth, so don’t be afraid to let your personality shine through. Share stories that reflect your passion for animals and client care. This will help you stand out and show that you’re a great fit for their team culture.