At a Glance
- Tasks: Welcome clients, manage appointments, and support the veterinary team in a fast-paced environment.
- Company: Join Hook Norton Veterinary Group, a proud independent practice in the beautiful Cotswolds.
- Benefits: Competitive pay, increasing holiday allowance, healthcare plan, and professional development support.
- Other info: Enjoy a friendly atmosphere with opportunities for social events and career growth.
- Why this job: Be part of a compassionate team making a difference in animal care every day.
- Qualifications: 2 years of customer service experience and strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hook Norton Veterinary Group is a proud, independent, and well-established practice with expertise in small animal, equine, and farm care. This role is based at our hospital in Hook Norton with regular work at one of our branch sites in either Charlbury or Moreton-in-Marsh.
This is more than just a front desk role; you will play an integral part in a fast-paced, professional environment that values teamwork, compassion, and efficiency.
About the RoleThis role is ideal for someone who thrives in a varied, fast-moving setting and enjoys working with both clients and clinical teams. We work in a regulated clinical environment and maintain high standards across the practice while keeping a friendly and welcoming atmosphere for all clients and visitors.
Key Responsibilities- Warmly welcoming clients in person and by phone
- Managing and booking complex appointments using a variety of online platforms
- Multitasking and handling urgent requests with professionalism
- Processing payments, supporting dispensing duties, and occasional animal handling at branch
- Rotating stock and keeping reception areas tidy and efficient
- Completing varied administrative tasks, including insurance processing
- At least 2 years of customer service experience (ideally from a veterinary, healthcare, retail, or hospitality setting)
- Strong interpersonal and communication skills
- Friendly, clear, and confident telephone manner
- High-level IT literacy and quick to learn new systems
- Able to follow strict protocols and work accurately
- Own transport is essential due to rural location
- Company pension scheme
- Increasing holiday allowance with length of service
- Healthcare cash plan and access to Employee Assistance Program
- Staff rewards and social events
- Free annual flu jab
- Branded uniform provided
- Free on-site parking
- Support for professional development and reception qualifications
Send your CV and cover letter to: careers@hooknortonvets.co.uk Or apply by sending a short video to 07883 827400 introducing yourself, why you’re applying, and your relevant experience.
Permanent Veterinary Receptionist vacancy, Hook Norton Veterinary Group, Cotswolds employer: XLVets
At Pennard Vets, we pride ourselves on being an excellent employer, offering a supportive team environment where your contributions are valued. Located in the picturesque Sevenoaks area of Kent, we provide ample opportunities for personal and professional growth, ensuring that our Client Care Specialists thrive in their roles while making a meaningful impact on the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Veterinary Receptionist vacancy, Hook Norton Veterinary Group, Cotswolds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at XLVets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like XLVets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Permanent Veterinary Receptionist vacancy, Hook Norton Veterinary Group, Cotswolds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to XLVets:Your cover letter is your chance to shine! Tell us why you want to work at XLVets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at XLVets!
How to prepare for a job interview at XLVets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
