Atlassian SME – AI-Led Service Management in Cheltenham

We’re hiring two experienced Atlassian Service Management specialists to help our customers deliver AI-led ITSM enablement at scale.

We’re looking for AI-led Atlassian Service Management SMEs who thrive on solving real problems, working closely with customers, and delivering solutions that genuinely improve people’s daily working lives.

What Delivery Looks Like at XLR8

Our consultants own the full solution lifecycle — hands-on, end-to-end: Discovery → Design → Build → Test → Enablement → Support. If you’ve managed this process but haven’t personally delivered across it, this role isn’t the right fit.

Must-Have Experience

• You use AI every day — not as a novice, but to deliver higher quality work faster. Show us how.
• 5+ years designing and building Atlassian Cloud Jira Service Management solutions.
• 5+ years designing and building Atlassian Cloud Confluence solutions.
• 2+ years designing and building Atlassian Cloud Assets solutions.
• 2+ years designing and building Atlassian Cloud Rovo solutions.
• 5+ years managing delivery in a hands-on technical capacity — you’ve carried projects end-to-end, not just coordinated them.
• 5+ years in delivery and/or service support teams.
• End-to-end solution lifecycle experience — hands-on, from requirements and design through to build and enablement — with a human-centred approach.
• Relevant certifications — ACP (Atlassian Certified Professional), ITIL, or equivalent. These support your application but don’t replace demonstrable delivery experience.
• Proven integration experience — you've connected Atlassian to real enterprise systems (Microsoft, SAP, ServiceNow, or similar) and owned the outcome.

Role Details

• Individual contributor role — strong people and delivery skills required.
• Hybrid – you’ll need to travel to client sites across the UK as required. Hybrid refers to location only; client site and office presence required as needed.
• Self-directed and self-managed when working remotely.
• Open and collaborative ways of working, always.
• Full-time, client-facing role — this role is built around client availability and team collaboration. Reduced hours or flexible working arrangements aren’t available for this position.

Why XLR8

XLR8 is Scotland’s Atlassian Partner and one of a small number of partners in EMEA specialised in Enterprise Strategy and Planning. We don’t just implement tools — we help organisations see, decide, and improve with confidence. We work with some of the UK’s most recognised organisations, connecting strategy, delivery, and data so that people can see the impact of their work and leaders get genuine decision advantage.

We deliver through two connected pillars:

• Connected Work Solutions — powered by Atlassian, data platforms, and BI.
• Workforce Services — XLR8-vetted people aligned to outcomes, not just CVs.

How We Work

Everything we do is shaped by five principles:

• Be prepared — we show up ready, not reactive.
• Be ahead of the game — we bring our customers the next idea before they ask for it.
• Make the customer famous — our success is measured by theirs.
• Never outshine your peers — we lift the people around us.
• Show, don’t tell — accelerate alignment using visualisation and collaboration.

Community

For over 14 years, we’ve built and run communities across Scotland and Ireland spanning Lean, Agile, and Atlassian. We share what we know, connect people across the ecosystem, and give back where we can. If that matters to you, you’ll fit right in.

Hiring Process

• Answer pre-qualification questions.
• Submit your CV.
• Competency-based interview.
• Technical interview.

Come build with us — accelerate value for people, teams, and communities.