At a Glance
- Tasks: Provide top-notch support to customers and partners, ensuring smooth ERP system operations.
- Company: Dynamic tech company focused on innovative solutions and customer success.
- Benefits: Up to £40,000 salary, flexible working, 26 days holiday, and professional development support.
- Other info: Enjoy a vibrant work culture with opportunities for growth and learning.
- Why this job: Join a collaborative team and make a real difference in customer experiences with technology.
- Qualifications: Part-qualified accountant with ERP system support experience and strong business process knowledge.
The predicted salary is between 36000 - 40000 £ per year.
Remuneration : up to £40,000 (experience depending).
The role
We are looking for a Support Consultant with a strong business understanding and passion for new technology.
You will be working mostly with existing customers, providing help desk support to both direct customers and partners.
You will also be involved with delivering our specialist post go-live support service for customers directly after the implementation, involving both on-site and off-site assistance.
Additional activities include testing of product fix for system issues, updating product documentation, delivering customer webinars, supporting implementation and pre-sales consultants, delivering ad-hoc customer training and supporting customer success team with customer reviews.
We are looking for people who have a good insight into how an ERP system works, either from a consulting role or from the customer side.
You should ideally be a qualified or part-qualified accountant.
You should have a good understanding of basic business processes.
Thriving on new challenges and working in a dynamic working environment, you will be a team player in an environment where colleagues support each other.
You can find good solutions and have a pragmatic attitude.
- Main responsibilities
- Providing high quality support to customers and partners via our cloud-based support desk
- Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets
- Encouraging customers to make the best use of the product for automating business processes
- Delivering additional training and consultancy on site or remotely to customers after they have gone live
- Testing of product fix for system issues
- Maintaining the product documentation in line with new releases and UK accounting practices
- Supporting other members of the team in detailed use of the product
- Customer focused input into marketing collateral and marketing campaigns
- Work with customer success team to provide quality support services
- Reporting to the Customer Services Manager, submitting weekly timesheets and 15Five questionnaires
Essential qualifications and experience
- Part qualified accountant (ACCA, ICAEW, AAT or CIMA)
- Experience of supporting ERP systems such as Unit4/Agresso, Microsoft, SAP, Sage 200, Netsuite or Oracle, whether with a software supplier or from the customer side
Practical experience in one or more of the following business areas
- Management and financial accounting
- Project management, project accounting, project billing
- Multi-currency reporting, multi-company accounting and consolidation
- Purchasing, stock accounting and ordering
- Knowledge of HR and Payroll will be useful in the future
- Strong understanding of basic business processes
- Strong IT technical skills and understanding
- Desired qualifications and experience
- Fully qualified accountant (AAT, ACCA, ICAEW or CIMA)
- Previous experience in a similar role
- Personal characteristics
- Self-motivated with the ability to motivate themselves and others
- Service-minded and solution focused
- Responsible and reliable
- Accurate and structured
- Ability to work both independently and in teams
- Flexibility and the willingness to learn
- Excellent communication and presentation skills
- Fluent written and spoken business English
- 26 days holiday increasing by 1 day every 2 years (upto 30 days).
- Birthday day off.
- 2 x charity days a year
- Purchasing of annual leave – up to 5 days
- Work Anywhere in the world – 4 weeks of the year.
- Company Christmas prosents
- Summer and Christmas parties
- Core hours and flexible working policy.
- Regular lunches (Buddy, QR’s, Departmental, Probationary Passes).
- Continuing professional development including the reimbursement of professional development fees.
- #J-18808-Ljbffr
Support Consultant in Bristol employer: Xledger
As a leading software firm in Bristol, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous opportunities for career advancement, particularly into our Solutions Department, ensuring that your growth is supported every step of the way. Join us to be part of a dynamic team where your enthusiasm for technology will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Support Consultant in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xledger. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xledger before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Consultant in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xledger:Your cover letter is your chance to shine! Tell us why you want to work at Xledger specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xledger!
How to prepare for a job interview at Xledger
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
