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- Tasks: Lead global IT operations, ensuring efficient service delivery and optimal system performance.
- Company: AXA XL is a leader in solving complex risks for businesses and individuals.
- Benefits: Enjoy a diverse workplace, career growth opportunities, and a commitment to inclusivity.
- Why this job: Join a dynamic team driving innovation in IT while making a real impact on business success.
- Qualifications: Bachelor's in IT or related field; senior IT operations experience required.
- Other info: Position based in London with a focus on strategic leadership and team development.
The predicted salary is between 43200 - 72000 £ per year.
Seeking a highly experienced and strategic Head of Global IT Operations, a senior-level position responsible for overseeing the day-to-day management and functioning of the organisation's IT infrastructure (through services provided by Group Operations). Ensuring the reliability and efficiency of all Global Technology services by managing GT personnel, overseeing project implementations, and developing strategies to improve IT processes and procedures; essentially acting as the leader of the IT operations team, ensuring smooth system uptime and optimal performance across the organisation.
What will your essential responsibilities include?
- Develop and implement the overall IT operations strategy in alignment with the overall Global Technology strategy.
- Oversee the day-to-day operations of the global IT team, ensuring all services are delivered effectively and efficiently.
- Work with AXA Group Operations to manage and optimise the IT infrastructure, including hardware, software, and networks, to ensure maximum uptime and performance.
- Own the XL Cloud platform and work across the teams in Global Technology and Group Operations to drive the cloud platform road-map to meet the needs of the business.
- Drive continuous improvement in IT operations processes to maximise efficiency, reliability, and cost-effectiveness.
- Implement and maintain IT service management processes, ensuring they are aligned with ITIL best practices.
- Lead the IT incident, problem, and change management processes, ensuring all issues are resolved promptly and effectively.
- Manage the IT Operations budget, ensuring cost-effective use of resources and delivering value for money.
- Build and maintain effective relationships with internal stakeholders, ensuring IT operations are aligned with their needs.
- Stay up-to-date with the latest IT trends and technologies, identifying opportunities to leverage them for business benefit.
- Lead, coach, and develop the global IT operations team, ensuring they have the skills and capabilities to deliver high-quality services.
You will report to the Chief Information Officer, Global Operations and Technology.
Required Skills and Abilities:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- An MBA or relevant postgraduate qualification is desirable.
- Proven experience in a senior IT operations role, ideally within a global organisation.
- Established senior leadership and management skills, with a demonstrated ability to lead and motivate a team.
- Highly collaborative with robust vendor management skills in a complex corporate environment.
- Deep understanding of IT infrastructure (including Cloud) and operations, including networking, servers, storage, and security.
- Expertise in IT service management, ITIL, and other relevant frameworks.
- Excellent communication and stakeholder management skills.
- Strategic thinking and planning skills, with a focus on delivering business value.
- Experience in budget management and cost optimisation.
- Knowledge of the latest IT trends and technologies.
- Expert problem-solving skills and the ability to work under pressure.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
Location: London, 20 Gracechurch Street, EC3V 0BG
Job Field: Information Technology
Schedule: Full-time
Job Type: Standard
Global Head of IT Operations employer: XL CATLIN
Contact Detail:
XL CATLIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of IT Operations
✨Tip Number 1
Network with professionals in the IT operations field, especially those who have experience in global organisations. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in IT infrastructure.
✨Tip Number 2
Familiarise yourself with AXA XL's current IT operations and cloud platform initiatives. Understanding their specific challenges and goals will help you tailor your discussions during interviews and demonstrate your strategic thinking.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Highlight examples where you've driven continuous improvement in IT processes, as this aligns closely with the responsibilities of the Global Head of IT Operations.
✨Tip Number 4
Stay updated on the latest IT trends and technologies, particularly in cloud computing and IT service management frameworks like ITIL. Being knowledgeable about these areas will not only boost your confidence but also show your commitment to staying ahead in the field.
We think you need these skills to ace Global Head of IT Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly in a global context. Emphasise your leadership skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your understanding of the role and how your background makes you a perfect fit. Mention your strategic thinking abilities and experience with IT service management processes, as these are crucial for this position.
Showcase Relevant Skills: In your application, explicitly mention your expertise in IT infrastructure, cloud platforms, and budget management. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Highlight Collaborative Experience: Since the role requires building effective relationships with internal stakeholders, include examples of past collaborative projects. This will show your ability to work well in a team and manage vendor relationships effectively.
How to prepare for a job interview at XL CATLIN
✨Showcase Your Strategic Vision
As a candidate for the Global Head of IT Operations, it's crucial to demonstrate your ability to develop and implement strategic IT operations plans. Be prepared to discuss how your previous experiences align with the company's goals and how you can contribute to their overall technology strategy.
✨Highlight Leadership Experience
This role requires strong leadership skills. Share specific examples of how you've successfully led and motivated teams in past positions. Discuss your approach to coaching and developing team members, as well as how you've managed cross-functional relationships.
✨Demonstrate Technical Expertise
Be ready to discuss your deep understanding of IT infrastructure, including cloud technologies, networking, and security. Prepare to answer technical questions that assess your knowledge of IT service management and frameworks like ITIL, showcasing your ability to drive continuous improvement.
✨Prepare for Budget Management Discussions
Since managing the IT Operations budget is a key responsibility, come equipped with examples of how you've effectively managed budgets in the past. Discuss your strategies for cost optimisation and delivering value for money, as this will be a critical aspect of the role.
