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- Tasks: Manage and resolve property claims while providing top-notch customer service.
- Company: AXA XL tackles complex risks, driving innovation in the insurance industry.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Join a dynamic team focused on excellence and continuous improvement.
- Qualifications: Experience in property claims handling and a passion for collaboration required.
- Other info: Located in modern offices in London or Ipswich with a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Job Description – Claims Adjuster – Property (12002133D20240802)
Job Number:
Claims Adjuster – Property (12002133D20240802)
Claims Adjuster – Property Claims
London or Ipswich, UK
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development.
As a Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution.
You will be based in our newly refurbished London or Ipswich office, however we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.
What will your essential responsibilities include?
- Competent and efficient handling of all aspects of London Market Property claims.
- Legal and policy liability assessment.
- Investigation, coverage analysis, negotiation, settlement, and defence including litigation management.
- Ensuring that communications, new claims, and notifications are dealt with in a timely manner.
- Provide superior customer service to policyholders and brokers.
- Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing, and business development.
- Interaction with and support of management and all other relevant internal stakeholders.
You will report to the Claims Manager – Property.
We’re looking for someone who has these abilities and skills:
- Previous experience of property policy interpretation and/or claims handling experience.
- Previous experience of handling London market claims (including knowledge of ECF).
- Understanding how the Claims function operates.
- Takes ownership and accountability for the management of assigned claims.
- Delivering prompt, fair, innovative, and accurate claims service.
- Creating a common understanding for both parties.
- Works to establish relationships and collaborate effectively across the business.
- Builds an established position in the management and resolution of Claims.
- Understands and uses relevant data to gain buy-in and support.
- Takes an interest in evolving technologies which benefit the Insurance market.
- Is working towards their ACII (not essential).
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
Location
GB-GB-London
Work Locations
GB London 20 Gracechurch Street, London EC3V 0BG
Job Field
Claims
Schedule
Full-time
Job Type
Standard
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Contact Detail:
XL CATLIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Property
✨Tip Number 1
Familiarise yourself with the London Market and its specific claims handling processes. Understanding the nuances of this market will give you an edge during interviews and discussions with potential colleagues.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in property claims. Attend relevant events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Stay updated on the latest trends and technologies in the insurance sector. Demonstrating your knowledge about evolving technologies can set you apart as a candidate who is proactive and forward-thinking.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed claims or resolved disputes. Having concrete examples ready will showcase your experience and problem-solving skills effectively.
We think you need these skills to ace Claims Adjuster - Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property claims handling and any specific knowledge of the London market. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the claims process and your ability to provide superior customer service. Mention any previous experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as negotiation, legal assessment, and collaboration. Provide examples of how you've successfully managed claims or worked with stakeholders in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims adjusting role.
How to prepare for a job interview at XL CATLIN
✨Know Your Claims Basics
Brush up on your knowledge of property claims and the London market. Be prepared to discuss specific cases you've handled, focusing on your approach to legal and policy liability assessment.
✨Demonstrate Customer Service Skills
Since providing superior customer service is key, think of examples where you've gone above and beyond for clients. Highlight your ability to create a common understanding between parties involved in claims.
✨Showcase Your Collaborative Spirit
AXA XL values collaboration, so be ready to talk about how you've worked with teams in the past. Share experiences where you supported colleagues or management in resolving complex claims.
✨Emphasise Continuous Improvement
Discuss your commitment to continuous improvement and how you've implemented changes in your previous roles. Mention any interest in evolving technologies that benefit the insurance market.