Claims Adjuster - Motor

At AXA XL, our claims division is at the very heart of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to challenge and continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. We offer flexibility with our smart working initiative, combining working from home and from our Ipswich office, or attending our London office from time to time. Our claims culture fosters collaboration, customer service, and colleague development – it is energising; no two claims are exactly the same!

As the clients and customers we look after vary from individual claimants to companies at the largest end of the market, no two days are the same. You could be liaising with Underwriters to review policy T&Cs or providing an update on a large loss at the beginning of the week, then working alongside our Finance teams as part of a claims settlement process, finishing the week with a meeting with Brokers or Customers to bring to life the claims journey on a new business pitch. You’ll achieve this by using the knowledge and skills you will learn through your development journey, supported by experienced team members and a structured training plan around the different claims systems and processes in place.

As a Claims Adjuster, you will play a critical role in the Motor claims team by managing and resolving claims for our customers. You will work closely with your manager and coordinate with fellow claims handlers to bring claims to a resolution. This is a great opportunity where you will play a key role in the Motor claims team by managing and resolving claims for our diverse corporate client base. The team deals with all aspects of the claim, so you’ll have lots of variety and the opportunity to broaden horizons. You’ll be part of a supportive team who all share a passion and excellence for claims handling and customer service.

You will be based in our Ipswich office; however, we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office.

Essential Responsibilities:

• Proficient in the handling of all aspects of claims within job holder’s authority to good technical standards and quality including legal and policy liability assessment.
• Negotiation, settlement, and defence including litigation management.
• Efficient handling of claims above job holder’s personal authority under referral system.
• Provide a quality claims service including effective handling of claims and compliance with required service standards.
• Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.
• Receiving claims notifications, assessing estimates, and negotiating claims up to and including settlement within personal authority.
• Consider Third Party liabilities, detecting fraud, and taking correct action to preserve and maximise recoveries.

Required Skills and Abilities:

• Previous experience in handling motor claims, to include first notification of loss, accidental damage, third party property damage, and third party credit hire claims.
• An understanding of how the Claims function operates, including the lifecycle of the claim.
• A good awareness of the legal process including litigation.
• Experience in controlling loss adjusters, solicitors, and experts in connection with day-to-day claims handling.
• Ability to operate to tight deadlines in a pressured environment.
• Inquisitive mindset with excellent problem solving skills.
• Possess good telephone, written, and verbal communication skills.
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured.
• Delivering prompt, fair, innovative, and accurate claims service enhancing strong broker and client relationships.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.