Claims Adjuster - Energy

Job Description – Claims Adjuster – Energy (12001628D20241212)

Job Number:

Claims Adjuster – Energy (12001628D20241212)

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London, UK

At AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development.

As a Claims Adjuster, you will play a critical role in the Energy Claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader, underwriting team, brokers, clients, and experts on assigned accounts, taking ownership of critical issues relating to claims management.

Essential Responsibilities:

1. Managing a mixed portfolio of Energy claims (Upstream, Downstream, Liability) up to a pre-determined authority level. Pro-active engagement with all stakeholders to resolve claims promptly, fairly, and with due expertise.
2. Strict adherence to the Global Claims Handling Practices.
3. Always demonstrate AXA XL behaviours and values.
4. Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
5. Developing and maintaining excellent relationships with Underwriters, Actuaries, and other departments as required.
6. Ensuring that communications, new claims, and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders, including supporting Underwriting and Actuarial teams in connection with claim trends, marketing, and business development.
7. Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day-to-day claims handling.
8. Instructing and managing surveyors, loss adjusters, lawyers, and experts in connection with day-to-day claims handling, ensuring cost and performance appropriate to the loss.

You will report to the Energy Claims Manager.

Required Skills and Abilities:

1. Preferably Energy or similar claims handling experience.
2. ECF experience an advantage.
3. Extremely motivated and able to work as part of a team and individually in a fast-moving environment.
4. Possess an excellent eye for detail, including accuracy and ability to review, analyse and understand claims data.
5. Excellent written, verbal communication, and negotiation skills.
6. Highly organized with the ability to prioritise workload and operate to tight deadlines.
7. Understanding of the legal and regulatory requirements relevant to the business area.
8. Demonstrates a passion for the customer, remaining calm in the face of challenge.
9. A creative thinker who uses their own initiative to identify development opportunities.
10. Enthusiastic with the ability to adapt to change and new challenges.
11. Trustworthy, accountable, and reliable – always delivers on their promises.
12. Responds positively to feedback.
13. Actively participates in team development and contributes positively in team meetings.
14. Demonstrates confidence when challenging existing practices.
15. Displays positive and inclusive behaviours to ensure everyone feels valued and respected.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We provide re/insurance and reinvent it by combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, origins, marital status, religion, disability, or any other protected characteristic.

Location

London, UK

Job Field

Claims

Schedule

Full-time

Job Type

Standard

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.

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