Claims Adjuster - Casualty

Job Description – Claims Adjuster – Casualty (78006160D20250314)

Job Number:

Claims Adjuster – Casualty (78006160D20250314)

DISCOVER your opportunity

London or Ipswich, UK

Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development, building a team of passionate and innovative claims experts who see success as a reason to drive for improvement.

The business we write is varied – from large global manufacturing, retail and hospitality risks to smaller, middle market companies, care homes and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key, and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients expect.

This is an exciting permanent opportunity for a claims professional to join our Property & Casualty Claims Department, based in both London & Ipswich. This role is within the Casualty team, working on Company paper commercial risks. Depending on future work volumes, there may be opportunities to work on the Ipswich Property and Construction Claims Team too. The team uses their expertise to handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development.

This role will suit someone who is interested in Casualty claims, with the ability to adapt to changing workloads, communicate at all levels, and enjoy exposure to large corporate clients with a global reach.

You will be based in our London office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office working. You may occasionally be required to travel to our Ipswich office for the continued integration of our London and Ipswich Claims teams.

What will your essential responsibilities include?

• Managing a portfolio of Public & Products Liability as well as Employers’ liability claims, up to a pre-determined authority level. Pro-active engagement with all stakeholders to resolve claims promptly, fairly and with due expertise.
• Liaison with brokers and/or clients to investigate liability and regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within company guidelines.
• Developing and maintaining relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to Third-Party Administrators and Legal Partners for claims outside of Delegated Authority arrangements. Larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Effective diary management of all claims through a diary system, allowing handlers to review their claims every 90 days.
• Regular meetings with delegated claims partners to oversee portfolio performance, improvement areas and fund adequacy.
• Attending audit performance discussions with key partners, ensuring that action points are tackled quickly and effectively.
• Working with Offshore / Shared Services to ensure delivery of expected service, looking for ways to enhance and supplement the support received.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinions on the risks and businesses we write.
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Assisting Underwriters with renewal proposals, ensuring they have the claims detail needed to make informed decisions about the business we write.
• Liaising with Brokers / Co-insurers / other Defendants as required.
• Managing all Litigated cases effectively and within company practices and expectations.
• Engaging and volunteering on project groups when required to facilitate business improvement or product enhancement.
• Managing static and inactive claims across the wider team as required.
• Analysing data sets to expose outliers and anomalies as part of the performance management regime.

You will report to the Assistant Claims Manager/Claims Manager.

We’re looking for someone who has these abilities and skills:

• An interest in handling Casualty, liability claims including possible exposure to Public & Employers’ liability, Aged Care, Environmental and Professional indemnity claims.
• Knowledge of the MOJ Claims Portal is preferable, but not essential
• Effective communication skills, both written and spoken
• Happy to work on team activities or individually
• Competent in all Microsoft suite products
• Ability to find innovative solutions
• A high level of numeracy and attention to detail
• Willingness to show pragmatism when required
• Preparedness to seek guidance or authority when uncertain – be accountable
• A true commitment to achieving excellence
• Ability to prioritise tasks and responsibilities
• Educated to A Level standard or equivalent experience as a minimum

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and some inspirational individuals, we don’t just provide re/insurance, we reinvent it.

At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role.

AXA XL is an Equal Opportunity Employer.

#J-18808-Ljbffr