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- Tasks: Support Linux servers and Mac systems while troubleshooting technical issues.
- Company: Join a prestigious institution with a rich cultural heritage and digital archive.
- Benefits: Enjoy 25 days leave, pension contributions, and free museum access.
- Why this job: Work in a unique environment blending history and cutting-edge technology.
- Qualifications: 4+ years in multi-platform support, Linux and Mac experience required.
- Other info: Opportunity to work with AI technologies and gain valuable skills.
The predicted salary is between 28800 - 48000 £ per year.
An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations.
The successful candidate must have experience in both Linux and Apple Mac support and administration and be able to communicate confidently about technical matters.
Key Skills:We seek individuals with strong technical support experience, particularly in Linux server environments and Apple Mac systems. We are keen to connect with Linux support specialists, technical support engineers, Mac enthusiasts (professionally or with strong personal experience), 1st, 2nd line or 3rd line support professionals, and other IT specialists comfortable working across multiple operating systems.
To excel in this position, you must possess many of the following:
- At least 4 years of proven experience in team working within a multi-platform technical environment.
- Professional experience supporting and administrating Linux operating systems.
- Apple Mac support and administration experience (professional or strong personal experience).
- Excellent customer relationship skills with the ability to work calmly under pressure.
- Experience with command-line tools, bash scripting, and automation.
- Knowledge of system monitoring, patching, and lifecycle management.
- Problem management experience and data networking support skills.
- Deployment and installation of software updates and patches on both Linux and MacOS.
All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK.
About the Position:You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux servers and Apple Mac systems. This role combines project work with responsive support duties across multiple locations.
Responsibilities include:- Providing expert technical support for Linux servers and approximately 40-45 Mac systems for high-profile clients.
- Administering Linux systems using command-line tools, cron jobs, package managers, shell scripting, and logging.
- Managing the deployment and administration of Mac devices via Microsoft Intune.
- Ensuring timely patching and lifecycle management of the Mac estate to maintain security standards.
- Delivering first, second, and third-line support for Mac and Linux systems.
- Troubleshooting and resolving technical issues for users across the organisation.
- Creating and maintaining comprehensive system documentation.
- Supporting and administering the Digital Asset Management System (DAMS).
- Assisting with the implementation of new technologies, including AI chatbots.
This role offers exceptional career development opportunities. You will gain valuable experience with Microsoft Intune for device management, even if you are new to this platform. You will also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects.
Salary and Benefits:Salary: To £40,000
Benefits Include:
- 25 days annual leave (increasing to 30 after 5 years) plus public holidays
- Exceptional pension contributions between 16.7%-24.3%
- Interest-free season ticket loans after three months of service
- Free access to partner museum exhibitions
- Continuous professional development opportunities
- Enhanced maternity and paternity benefits linked to length of service
- Childcare vouchers
- Benenden Healthcare Society membership (subject to terms & conditions)
- Access to The Charity for Civil Servants
- Ride 2 Work Scheme
For more information on this position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work.
Linux Support Engineer employer: XIST4 IT Recruitment Ltd
Contact Detail:
XIST4 IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linux Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Linux distributions and MacOS versions that the organisation uses. This knowledge will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your command-line skills and scripting abilities, as these are crucial for the position. Consider working on small projects or contributing to open-source initiatives to showcase your technical prowess in a practical setting.
✨Tip Number 3
Prepare to discuss your experience with customer support scenarios. Think of specific examples where you successfully resolved issues under pressure, as this will highlight your problem-solving skills and ability to maintain calm in challenging situations.
✨Tip Number 4
Network with current or former employees of the organisation if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Linux Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux and Mac systems. Include specific examples of your technical support roles, particularly any relevant achievements or projects that demonstrate your skills in a multi-platform environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your experience with command-line tools, bash scripting, and any relevant customer relationship skills. Show how your background aligns with their mission and values.
Highlight Relevant Skills: Clearly list your technical skills related to Linux and MacOS support. Emphasise your problem management experience, knowledge of system monitoring, and any automation skills you possess. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at XIST4 IT Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux and Mac systems in detail. Highlight specific projects or challenges you've faced, and how you resolved them using command-line tools, bash scripting, or automation.
✨Demonstrate Customer Relationship Skills
Since the role involves supporting high-profile clients, practice articulating how you've successfully managed customer relationships in previous roles. Share examples of how you remained calm under pressure while resolving technical issues.
✨Familiarise Yourself with Microsoft Intune
As the position involves managing Mac devices via Microsoft Intune, it’s beneficial to have a basic understanding of this platform. If you're new to it, consider doing some quick research or tutorials to show your willingness to learn.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting scenarios during the interview. Prepare to walk through your thought process on how you would approach common issues in both Linux and Mac environments, demonstrating your problem management experience.
