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- Tasks: Provide first-line IT support and troubleshoot tech issues for global users.
- Company: Join Xirgo Technologies, a leader in smart fleet logistics and IoT solutions.
- Benefits: Gain training in cybersecurity and cloud technologies with career progression opportunities.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Basic IT knowledge and strong problem-solving skills are essential.
- Other info: Enjoy a hybrid working model and contribute to innovative tech solutions.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Driving The Future of Smart Fleet Logistics
We believe smarter tools create smarter operations. As the switched‑on experts in IoT fleet solutions, we transform uncertainty into confidence, complexity into clarity, and data into decisions.
Vision: We empower partners with intelligent fleet logistics to create a more connected future. From bustling cities to open highways, from railroads to runways, our innovative technologies make peace of mind the new normal.
Mission: To be the world’s most trusted partner in smart fleet logistics, delivering comprehensive IoT solutions that transform data into useful information. We enhance fleet safety, efficiency, and performance—ensuring confidence at every step.
About The Role: Xirgo Technologies is recruiting an IT Helpdesk Technician to provide first‑line IT support to global users. This entry‑level role is ideal for a graduate with foundational IT knowledge and offers development opportunities in cybersecurity, information management, and cloud technologies. You will handle requests for assistance, alerts, and reported issues across devices, applications, and collaboration tools while ensuring a customer‑focused approach. This position requires a strong desire to learn and develop, attention to detail, and a solid grounding in IT principles along with security awareness.
Location Requirement: This role requires the successful candidate to work from the Belfast office. Hybrid working will be available where work requirements allow. Remote arrangements are not available for this role.
Right To Work: Applicants must have the legal right to work in the United Kingdom at the time of application. We are unable to offer sponsorship for this role.
What You’ll Do:
- User Support: Respond to IT service requests and incidents via ticketing system, email, and Teams. Troubleshoot hardware, software, and connectivity issues for Windows, macOS, and Linux endpoints. Assist with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive).
- Incident Management: Monitor alerts and escalate critical issues to second‑line or specialist teams. Maintain accurate records of incidents and resolutions in the ITSM tool. Follow designated workflows for incident, request, and problem management.
- Onboarding & Offboarding: Support account provisioning and device setup for new hires. Ensure secure de‑provisioning during offboarding.
- Asset & Access Management: Track IT assets and update CMDB records. Assist with password resets, MFA setup, and basic identity management.
- Knowledge Base & Documentation: Contribute to internal knowledge articles and FAQs, troubleshooting and share best practices.
- Continuous Improvement: Identify recurring issues and suggest process improvements. Participate in team meetings and contribute to service enhancement initiatives.
Experience / Qualifications:
- Basic IT knowledge (Windows OS, Microsoft 365, networking fundamentals).
- Strong problem‑solving and communication skills.
- Ability to prioritise and manage multiple requests.
- Customer‑focused approach and willingness to learn.
Desirable Criteria:
- Exposure to Linux/macOS environments.
- Familiarity with ITIL principles and ticketing systems.
- Interest in cybersecurity and compliance frameworks (Cyber Essentials Plus, ISO 27001).
- Scripting basics (PowerShell or bash).
Development Opportunities:
- Training and certification support in cybersecurity, cloud administration, and IT service management.
- Career progression to second‑line support or specialist roles in security and infrastructure.
IT Helpdesk TechnicianInformation TechnologyMallusk Newtownabbey, United Kingdom employer: Xirgo
Contact Detail:
Xirgo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk TechnicianInformation TechnologyMallusk Newtownabbey, United Kingdom
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have a lead on that perfect IT Helpdesk Technician role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock IT environment at home and tackle common issues. This hands-on experience will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Don’t forget to showcase your customer service skills! As an IT Helpdesk Technician, you’ll be the first point of contact for users. Share examples of how you’ve helped others in the past to highlight your customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace IT Helpdesk TechnicianInformation TechnologyMallusk Newtownabbey, United Kingdom
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your foundational IT knowledge in your application. Mention any experience you have with Windows, macOS, or Linux, and don’t forget to include your familiarity with Microsoft 365 services. We love seeing candidates who are eager to learn and grow!
Be Customer-Focused: Since this role is all about providing top-notch support, emphasise your customer service skills. Share examples of how you've helped others solve problems in the past. We want to see that you can keep a cool head and a friendly attitude when dealing with requests!
Tailor Your Application: Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the posting, like 'incident management' and 'asset management', to show us you’re a perfect fit for the role. It helps us see how your experience aligns with what we need!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Xirgo Technologies!
How to prepare for a job interview at Xirgo
✨Know Your Tech Basics
Brush up on your foundational IT knowledge, especially around Windows OS, Microsoft 365, and networking fundamentals. Be ready to discuss how you've used these technologies in the past, as it shows you're not just familiar but also capable of troubleshooting.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues before. Think about a time you resolved a tricky problem or helped someone with a tech challenge. This will demonstrate your ability to think on your feet and provide excellent user support.
✨Emphasise Your Customer-Focused Approach
Since this role is all about providing first-line support, highlight your communication skills and your commitment to helping users. Share experiences where you went above and beyond to assist someone, showing that you genuinely care about customer satisfaction.
✨Be Ready to Learn and Adapt
Express your eagerness to learn and grow within the role. Mention any interest in areas like cybersecurity or cloud technologies, and be prepared to discuss how you stay updated with industry trends. This shows you're not just looking for a job, but a career path.
