At a Glance
- Tasks: Support warehouse operations and manage return-material processing with precision.
- Company: Join a dynamic team at Xirgo, focused on quality and collaboration.
- Benefits: Gain hands-on experience in a fast-paced environment with growth opportunities.
- Other info: Work from our Belfast facility and be part of a supportive team culture.
- Why this job: Make a real impact on product quality and customer satisfaction every day.
- Qualifications: Experience in material handling and a knack for working with tech devices.
The predicted salary is between 25000 - 30000 £ per year.
The Material Handler & RMA Specialist is responsible for supporting both warehouse operations and return-material processing activities. This role ensures accurate material flow, timely order fulfillment, and effective evaluation of returned products. The position requires strong attention to detail, the ability to follow established procedures, manual labor and comfort working with electronic devices and diagnostic tools. This role contributes directly to product quality, customer satisfaction, and operational efficiency. Xirgo values accountability, clear communication, and a continuous improvement mindset. Team members take pride in supporting one another, solving problems efficiently, and maintaining strong operational performance.
Location Requirement - This role requires the successful candidate to work from the Belfast facility. Remote arrangements are not available for this position.
Right to work - Applicants must have the legal right to work in the United Kingdom at the time of application. We are unable to offer sponsorship for this role.
What you'll do
- Receive, inspect, and process incoming materials, components, and finished goods.
- Pick, pack, and prepare customer orders for shipment in accordance with configuration and quality requirements.
- Perform basic device configuration tasks, including powering units, verifying operational status, labeling, and preparing SD cards.
- Conduct cycle counts, reconcile inventory discrepancies, and maintain accurate stock records.
- Organise warehouse storage areas to support safety, accessibility, and efficient material flow.
- Collaborate with logistics, purchasing, and production teams to resolve material-related issues.
RMA (Return Material Authorisation)
- Receive and log returned devices, ensuring accurate documentation of customer-reported issues.
- Perform functional testing, troubleshooting, and evaluation of returned units following established procedures.
- Determine appropriate disposition for returned products, including restock, repair, replacement, or return to manufacturer.
- Document test results and findings in internal systems to support customer communication and engineering analysis.
- Assist with batch testing of new or updated hardware, including firmware validation and activation checks.
- Partner with engineering and support teams to identify trends and contribute to product quality improvements.
Cross-Functional Support
- Communicate status updates, risks, and findings to internal stakeholders in a timely manner.
- Participate in process improvement initiatives related to quality, workflow efficiency, and customer experience.
- Support operational readiness for new product introductions and configuration changes as needed.
- Participate in meetings as necessary to support job function.
Qualifications
- Experience in material handling, warehouse operations, inventory control, or related fields.
- Basic technical aptitude and comfort working with electronic devices.
- Ability to follow structured testing and documentation procedures.
- Strong attention to detail and commitment to accuracy.
- Familiarity with ERP or warehouse management systems.
- Ability to lift and move materials in accordance with safety guidelines.
- Effective communication and problem-solving skills.
- Experience in electronics manufacturing, telematics, IoT hardware, or similar environments.
- Knowledge of device activation workflows, firmware updates, or diagnostic tools.
- Experience supporting quality assurance or continuous improvement activities.
- Warehouse and technical workbench environment.
- Regular standing, walking, lifting, and handling of materials and devices.
- Use of standard warehouse equipment and electronic testing tools.
- Comply with all health and safety procedures in line with our policies.
Success Factors
- Consistent accuracy in order fulfillment and inventory management.
- Clear and complete documentation of RMA findings.
- Effective collaboration with cross-functional teams.
- Demonstrated ownership of tasks and proactive problem-solving.
- Contribution to maintaining a safe, organized, and efficient work environment.
Material Handler and RMA Specialist in Newtownabbey employer: Xirgo Technologies
Xirgo is an exceptional employer that fosters a collaborative and supportive work culture, particularly at our Belfast facility. We prioritise employee growth through continuous improvement initiatives and provide opportunities for team members to engage in cross-functional projects, enhancing both personal and professional development. With a strong commitment to accountability and operational excellence, we ensure that our employees take pride in their contributions to product quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Material Handler and RMA Specialist in Newtownabbey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Xirgo's values and think about how you can show that you're a good fit. We want to see your personality shine through, so be ready to share examples of how you've contributed to teamwork and problem-solving in the past.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to material handling and RMA processes. We recommend preparing specific examples from your experience that highlight your attention to detail and technical skills. This will help you feel more confident when it’s time to chat with the hiring team.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics and any ongoing projects. This shows us that you’re genuinely interested in the role and eager to contribute to the continuous improvement mindset we value at Xirgo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start. We can’t wait to see what you bring to the table!
We think you need these skills to ace Material Handler and RMA Specialist in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Material Handler and RMA Specialist role. Highlight your experience in warehouse operations, inventory control, and any technical skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your attention to detail and problem-solving abilities, as these are key for us.
Show Off Your Communication Skills:Effective communication is crucial in this role. In your application, give examples of how you've successfully communicated with teams or resolved issues in the past. We love seeing candidates who can collaborate well with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Xirgo!
How to prepare for a job interview at Xirgo Technologies
✨Know Your Stuff
Make sure you understand the key responsibilities of a Material Handler and RMA Specialist. Familiarise yourself with warehouse operations, inventory control, and the importance of accurate documentation. Brush up on your knowledge of electronic devices and diagnostic tools, as this will show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. Whether it was in order fulfilment or inventory management, be prepared to discuss how your meticulous nature contributes to operational efficiency and product quality.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've collaborated with cross-functional teams in the past and how you can contribute to maintaining strong operational performance at Xirgo.
✨Embrace Continuous Improvement
Xirgo values a continuous improvement mindset, so come prepared with ideas or examples of how you've contributed to process improvements in previous roles. This could be anything from streamlining workflows to enhancing customer experience. Show them that you're not just about doing the job, but also about making it better.
