IT Support Engineer. Home-based, UK-wide

Xirco are are small, highly technical IT team supporting a varied portfolio of businesses. We are looking for an experienced, capable IT Support Engineer who enjoys solving problems, taking ownership and building good relationships with clients. This is a predominantly home-based role, providing first, second and third-line support across a range of client environments. You will work closely with our existing technical team and have the opportunity to be involved in everything from day-to-day support through to onboarding, project delivery, security and infrastructure improvements. The role You will: Provide remote first, second and third-line technical support to business clients. Troubleshoot desktop, laptop, network, cloud, email and user-access issues. Support Windows and macOS environments, including mixed-device businesses. Help manage Apple devices using MDM platforms, ideally including Mosyle and/or Jamf. Support Microsoft 365, user accounts, MFA, endpoint security, backups and device management. Investigate more complex faults and take ownership through to resolution. Assist with client onboarding, new device setups, office moves and technical projects. Document work clearly and contribute to improving internal processes and client systems. Occasionally visit client sites when needed. What we are looking for Esse...