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- Tasks: Lead a second-line support team to ensure high-performing applications for national healthcare.
- Company: Join CGI, a recognised leader in tech innovation and a top employer.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Why this job: Make a real impact on critical national services and shape the future of secure delivery.
- Qualifications: Experience managing technical support teams and strong communication skills required.
- Other info: Dynamic work environment with opportunities for career growth and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Manager (Security Clearance)
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Position ID: J1025-1022
Category: Project Management
Main location: United Kingdom, Wales – South East Wales, Bridgend
Employment Type: Full Time
Position Description
At CGI, we’re shaping the future of critical national services through technology, innovation, and partnership. As an Application Support Manager, you’ll lead a talented second-line support team delivering robust, high‑performing applications for the Enhanced Live Medical Services (ELMS) programme — a key pillar in safeguarding the UK’s national infrastructure. This role offers the opportunity to make a tangible difference every day, ensuring service reliability, optimising performance, and driving continuous improvement. You’ll thrive in a collaborative, solution‑focused environment where ownership, creativity, and support empower you to deliver meaningful impact and shape the future of secure service delivery.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Onsite requirements in the Bridgend office.
Your Future Duties And Responsibilities
In this role, you will lead a skilled second-line support team responsible for the stability, performance, and continuous improvement of business-critical applications supporting national healthcare operations. You’ll ensure all incidents and service requests are resolved swiftly, balancing hands‑on technical expertise with effective leadership to maintain operational excellence.
You will act as the key escalation point for complex technical challenges, guiding investigations, collaborating with internal technical teams and third-party partners, and embedding a culture of accountability and service excellence. You’ll also champion knowledge sharing, ensure compliance with governance and security standards, and contribute to strategic service improvement initiatives.
Key Responsibilities
- Lead & Inspire: Manage and motivate a high‑performing second‑line application support team, promoting technical excellence and collaboration.
- Deliver & Resolve: Oversee incident, problem, and service request resolution to maintain system stability and user satisfaction.
- Analyse & Improve: Lead root‑cause analysis and implement continuous service improvements.
- Collaborate & Communicate: Liaise with internal stakeholders, technical specialists, and external vendors to coordinate effective issue resolution.
- Monitor & Report: Track service performance metrics and provide insightful reporting to senior leadership.
- Govern & Comply: Ensure all activity aligns with governance, compliance, and security standards across the programme.
Required Qualifications To Be Successful In This Role
You will bring proven experience managing technical application support teams within complex, secure, or business-critical environments. A strong background in incident, problem, and service management, combined with excellent communication and leadership skills, will ensure your success.
Essential Qualifications And Skills
- Extensive experience leading 2nd line or application support teams.
- Strong technical background with hands‑on troubleshooting and analysis skills.
- Proven ability to manage major incidents and complex escalations.
- Deep understanding of ITIL‑based service management principles.
- Strong stakeholder management and communication skills.
- Experience within secure, compliance‑driven, or critical service environments.
- Willingness to travel occasionally to Leatherhead, Reading, or Chippenham.
Skills
- Incident Management
- Leadership
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Application Support Manager (Security Clearance) employer: Xibis Ltd
Contact Detail:
Xibis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager (Security Clearance)
✨Tip Number 1
Network like a pro! Reach out to current employees at CGI or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to application support management. Think about your past experiences and how they align with the role. We want you to shine and show off your leadership skills!
✨Tip Number 3
Show your passion for continuous improvement! Be ready to discuss how you've implemented changes in previous roles. This will demonstrate your proactive approach and commitment to excellence, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Application Support Manager (Security Clearance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Manager role. Highlight your experience in managing technical support teams and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Technical Skills: Since this role involves hands-on troubleshooting and analysis, be sure to showcase your technical skills clearly. Mention specific tools or methodologies you've used, especially those related to ITIL-based service management. We’re keen to know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Xibis Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to application support and incident management. Familiarise yourself with ITIL principles, as they’re crucial for this role. Being able to discuss specific examples of how you've handled incidents or led a team will really impress the interviewers.
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll need to lead a team effectively. Prepare to share experiences where you've motivated your team or resolved conflicts. Think about how you can demonstrate your ability to inspire and drive performance in a collaborative environment.
✨Understand the Company Culture
Research CGI’s values and their commitment to inclusivity and diversity. Be ready to discuss how you align with these values and how you can contribute to fostering a positive team culture. This shows that you’re not just looking for a job, but a place where you can make a meaningful impact.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to continuous improvement or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
