Key Responsibilities
- Develop and implement after-sales strategies, service policies, standard processes and performance targets in UK&IE.
- Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
- Coordinate daily after-sales operations, including Appliance fitting, repair, spare parts availability and escalated customer cases.
- Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
- Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.
Your Profile
- Bachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field.
- 5 years+ experience in after-sales operations or service network management, preferably within the home appliance industry.
- Good understanding of washing machines, refrigerators and air-conditioning products, including Appliance fitting and repair processes.
- Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
- Fluent English with strong communication and cross-cultural collaboration skills. Proficiency in Chinese is an advantage.
- Experience with ERP, CRM or field-service management systems.
- Valid Category B driving licence is an advantage
Working Conditions
- Permanent, full-time position.
- Primarily office-based, with regular travel to authorized service centers across UK&IE if needed.
- Working arrangement: Office-based
UK After-Sales Service Manager (White Goods) employer: Xiaomi UK
Xiaomi is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the AIoT Planning Intern role based in London. With a strong emphasis on employee growth, we offer hands-on experience in a leading global technology firm, where interns can collaborate across regions and contribute to impactful projects in the smart home ecosystem. Our commitment to data-driven decision-making and cross-departmental synergy ensures that every team member plays a vital role in shaping the future of consumer electronics.
