Key Responsibilities Develop and implement after-sales strategies, service policies, standard processes and performance targets in UK&IE. Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards. Coordinate daily after-sales operations, including Appliance fitting, repair, spare parts availability and escalated customer cases. Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement. Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects. Your Profile # Bachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field. #5 years+ experience in after-sales operations or service network management, preferably within the home appliance industry. # Good understanding of washing machines, refrigerators and air-conditioning products, including Appliance fitting and repair processes. # Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage. # Fluent English with strong communication and cross-cultural collaboration skills. Proficiency in Chinese is an advantage. # Experience with ERP, CRM or field-service management systems. # Valid Category B driving licence is an advantage Working Conditions Permanent, full-time position. Primarily office-based, with regular travel to authorized service centers across UK&IE if needed. Working arrangement: Office-based
After Sales/ Service Manager in City of London employer: Xiaomi UK
Xiaomi is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the AIoT Planning Intern role based in London. With a strong emphasis on employee growth, we offer hands-on experience in a leading global technology firm, where interns can collaborate across regions and contribute to impactful projects in the smart home ecosystem. Our commitment to data-driven decision-making and cross-departmental synergy ensures that every team member plays a vital role in shaping the future of consumer electronics.
