Assistant Store Manager

Potential Work Location: Westfield London W12

Responsibilities:

– Store operation: Complete all the operation and management work of the store to ensure the operation efficiency and service quality. Evaluate the business condition of the store, find problems in time, and propose solutions. Maintain good communication and collaboration with the platform and headquarter, and cooperate with the implementation of the company's various strategies;

– Sales management: Develop the sales plan and sales strategy of the store, and lead the store team to complete the sales task indicators issued by the company;

– Product and display management: Supervise product turnover, replenish products in time, and ensure the display of products meets the company's VM standards;

– Customer service: Responsible for supervising and managing the store customer service, handling customer complaints, and ensuring that customers receive a satisfactory service experience;

– Team management: Collaborate to complete the recruitment and training of store staffs, ensure sufficient store manpower, and ensure the enthusiasm of staffs and service quality;

– Data analysis: With the ability to collect information and data analytics related to stores, business districts, competing products, channels, etc., and can effectively report store performance and proactively propose effective improvement strategies;

Requirements:

-Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership;

-First-line retail experience is preferred, and understanding of Xiaomi's new retail is preferred;

-Two years above of working experience in store management in the mobile phone industry or consumer electronics industry is preferred;

-Bachelor degree or above，able to communicate fluently in English.