At a Glance
- Tasks: Join our team to manage product listings and troubleshoot marketplace issues.
- Company: Maher Limited is a fast-growing ecommerce business known for its XFORT brand.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Other info: Work with leading platforms like Amazon, eBay, and Shopify.
- Why this job: Perfect for tech-savvy individuals who love ecommerce and problem-solving.
- Qualifications: 1-3 years in ecommerce or technical support; strong Excel skills required.
The predicted salary is between 36000 - 60000 £ per year.
Job Title:
Ecommerce Marketplace Integration & Support Specialist
Background:
Maher Limited is a fast-growing business that sells its XFORT brand of door and window hardware, primarily through Amazon (UK and Europe), with a growing presence on other e-commerce platforms. With anticipated sales exceeding £6.5m this financial year, Maher Limited has become a recognised player in the hardware category.
Since January 2023, Maher has operated as a subsidiary of UAP Limited, benefitting from UAP’s wider infrastructure and purchasing power while continuing to grow its operations independently. We are headquartered in Ilford, East London, and supported by our parent company’s facilities in Bury, Manchester.
At Maher Limited, we’re guided by our core values of Integrity, Teamwork & Collaboration, Curiosity, and Constant Improvement. We are committed to doing what’s right, sharing knowledge, and finding better ways to serve our customers and grow our brand.
Job Description:
We are seeking a hands-on, tech-savvy Ecommerce Marketplace Integration & Support Specialist to join our ecommerce operations team. This role is responsible for ensuring accurate product listing uploads, smooth integration across sales channels, and proactive resolution of marketplace issues. You will be working with platforms like Amazon Seller Central, Linnworks, Scales Insights, Microsoft Excel/Office, and other marketplace management tools.
This position is ideal for someone who enjoys both the technical and operational sides of ecommerce and is comfortable navigating multiple systems and resolving platform-specific challenges.
Key Responsibilities:
- Set up and integrate new online marketplaces using Linnworks, ensuring smooth syncing of inventory, orders, and listings.
- Upload and manage product listings across platforms including Amazon Seller Central, eBay, Etsy, Shopify, and others.
- Use Scales Insights and similar analytics tools to monitor performance and detect listing or sync issues.
- Troubleshoot listing errors, investigate upload failures, and take corrective action in collaboration with marketplace support.
- Open and manage support cases with sales channels (e.g., Amazon, eBay) to resolve technical or listing issues.
- Maintain accurate product and inventory data using Microsoft Excel and other internal tools.
- Support the ecommerce team with basic IT tasks such as printer/laptop troubleshooting and liaising with external IT support as needed.
- Ensure all marketplace integrations are running smoothly and proactively flag issues before they impact sales.
Tools & Platforms You Will Use:
- Linnworks (Order & Inventory Management)
- Amazon Seller Central
- Scales Insights (Analytics & Listing Performance)
- Microsoft Excel, Outlook, Teams
- eBay, Etsy, Shopify, and other online marketplaces
Requirements:
- 1–3 years of experience in ecommerce, marketplace operations, or a technical support role.
- Hands-on experience with Linnworks, Amazon Seller Central, or similar marketplace platforms is highly preferred.
- Strong Excel skills (VLOOKUP, data formatting, filters, pivot tables a plus).
- Ability to identify, troubleshoot, and resolve technical or listing issues with minimal oversight.
- Clear communication skills to interact with internal teams and external support channels.
- Detail-oriented mindset with strong organizational skills.
- Basic IT troubleshooting knowledge is a bonus (e.g., helping with printers, devices, or software access).
Location: Office-based in Ilford, East London
Hours: Monday to Friday, 9.30am – 6.00pm
Salary: £27,000- £30,000 (based on experience)
Ecommerce Marketplace Integration & Support Specialist in London employer: XFORT
Maher Limited is an exceptional employer, offering a dynamic work environment in the heart of Ilford, East London, where innovation and collaboration thrive. With a strong commitment to employee growth, we provide opportunities for professional development and encourage a culture of curiosity and constant improvement. Joining our team means being part of a fast-growing company that values integrity and teamwork, while benefiting from the robust support of our parent company, UAP Limited.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Marketplace Integration & Support Specialist in London
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially Linnworks and Amazon Seller Central. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these platforms.
✨Tip Number 2
Network with professionals already working in ecommerce roles, particularly those who have experience with marketplace integrations. Join relevant online forums or LinkedIn groups to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in previous roles. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for the Ecommerce Marketplace Integration & Support Specialist position.
✨Tip Number 4
Showcase your attention to detail by preparing a mock product listing or troubleshooting scenario. This will not only help you understand the role better but also give you a practical example to discuss during the interview process.
We think you need these skills to ace Ecommerce Marketplace Integration & Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in ecommerce and marketplace operations. Emphasise any hands-on experience with platforms like Amazon Seller Central or Linnworks, as well as your technical skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for ecommerce and your understanding of the role. Mention specific examples of how you've resolved technical issues or improved processes in previous positions.
Highlight Technical Skills:In your application, clearly outline your proficiency with tools mentioned in the job description, such as Microsoft Excel and analytics platforms. Use specific examples to demonstrate your capabilities.
Showcase Problem-Solving Abilities:Provide examples in your application of how you've successfully identified and resolved issues in past roles. This will demonstrate your ability to troubleshoot and manage marketplace challenges effectively.
How to prepare for a job interview at XFORT
✨Showcase Your Technical Skills
Make sure to highlight your experience with tools like Linnworks and Amazon Seller Central. Be prepared to discuss specific examples of how you've used these platforms to resolve issues or improve processes in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully troubleshot technical issues or listing errors. Employers will appreciate your ability to think critically and act proactively in resolving challenges.
✨Emphasise Attention to Detail
Given the nature of the role, it's crucial to convey your detail-oriented mindset. Discuss how you ensure accuracy in product listings and inventory management, perhaps by sharing a relevant experience where this skill made a difference.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, especially when discussing technical concepts or collaborating with team members. This will help demonstrate your fit within their team-oriented culture.
