At a Glance
- Tasks: Support Xerox products across EMEA, ensuring top-notch customer care and proactive device management.
- Company: Join Xerox, a leader in workplace innovation for over 100 years.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for travel and career advancement.
- Why this job: Be the go-to tech guru, making a real difference in customer experiences.
- Qualifications: Degree in computer science or related field; strong problem-solving and communication skills.
The predicted salary is between 35000 - 45000 € per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
Job Summary
Focal point for the support of all Xerox products and services across EMEA. Local (Watford HQ) and remote technical support for all TJX locations across EMEA. Ongoing accountability for ensuring customer care and ongoing expectation management of incidents and problems. This role is very much customer facing having regular contact with users at all levels so first impressions are key.
Device Lifecycle Management. Proactive support for all Xerox and non-Xerox devices within the scope of the contract including monitoring device usage and working with Delivery to ensure device life is maximised. Ongoing Solution management and working with Technical Consultants to implement solution change. Working with US counterparts to provide Global ‘follow the sun’ support in the event of a major outage. Working with Delivery to identify new revenue generating opportunities.
Key Responsibilities
- Main contact point within Watford HQ for all Xerox services including the co-ordination of break/fix incidents, consumables management and general print related problem management.
- Maintenance of technical documentation including Equitrac/ControlSuite, Device configuration guides (new/existing), certification expiry/renewal dates.
- All aspects of data security and integrity especially in terms of customer data. Adhering to organisation IT security policies and data privacy standards. Customer data should NEVER be externally exhibited under any circumstances especially in terms of device hard disk management and disposal.
- User access and authentication.
- Remote monitoring and problem resolution for all devices across EMEA.
- Managing connectivity in relation to all devices in the scope of the contract.
- Co-ordinating connectivity issues, DHCP updates, IP address management, DNS registration, SMTP management.
- Provision of basic support for applications such as Tungsten Control Suite and/or legacy Equitrac including: License management, Certificate management, Installation of firmware updates and patches, Adding clients and ensuring full functionality is enabled, Adding nominated/delegated clients to user profiles on request.
- Installation of new or replacement devices and ensure they are fully operational.
- Troubleshooting devices before requesting/coordinating engineer callouts.
- Have a working knowledge of PC and laptop support (Windows and MAC) to support and install print drivers and print queues.
- General plotter support (HP, Canon etc) including connecting users to existing systems.
- Toner monitoring and replenishment including educating key customer users to be more self-sufficient.
- Floor walking and device monitoring.
- Device sustainability – management of Eco boxes.
- Asset change management.
- Decommissioning and disposal of devices to both customer and Xerox standards.
Education Requirements
Preferred: Bachelor’s degree or diploma in computer science, information systems, engineering, or related discipline. Certifications (Desirable) ITIL Foundation or equivalent. Relevant technical certifications (e.g. Microsoft, cloud, or platform-specific).
Skills, Knowledge & Abilities
Core Skills: Strong analytical and problem-solving abilities, Ability to interpret technical data and translate it into actionable insights, Excellent written and verbal communication skills, Strong stakeholder management and collaboration skills.
Technical Capabilities: Experience with systems analysis, troubleshooting, and reporting tools, Proficiency in Microsoft Office (Excel, PowerPoint, Visio, etc.), Ability to produce technical documentation and diagrams.
Professional Competencies: Ability to work effectively within cross-functional and virtual teams, Strong organisational and multitasking skills, Results-oriented with a high level of attention to detail, Ability to identify, assess, and communicate risks.
Additional Requirements
May require occasional travel to client sites. Flexibility to support business needs, including working additional hours where required.
Technical Analyst in Watford employer: Xerox
Xerox Holdings Corporation is an exceptional employer, offering a dynamic work environment at our Watford HQ that fosters innovation and collaboration. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring our team members are equipped to excel in their roles. Our commitment to a customer-centric culture, combined with the chance to work with cutting-edge technology solutions, makes Xerox a rewarding place for those seeking meaningful employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with current Xerox employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common technical analyst interview questions and practice your responses. Make sure you can showcase your problem-solving skills and technical knowledge, as these are key for the role at Xerox.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in joining Xerox and helps us keep track of your application. Plus, it’s super easy to navigate!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Technical Analyst in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Analyst role. Highlight relevant experience and skills that match the job description, especially in areas like technical support and problem-solving.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Xerox. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our team.
Showcase Your Technical Skills:Don’t forget to mention your technical capabilities! Whether it’s your experience with Microsoft Office or troubleshooting devices, make sure we see your strengths clearly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Xerox
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Xerox products and services. Familiarise yourself with device lifecycle management, troubleshooting techniques, and the software tools mentioned in the job description. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in managing customer expectations and resolving issues. Think of specific examples where you've successfully handled difficult situations or improved customer satisfaction. This will show that you understand the importance of client relationships.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common technical issues or customer complaints. This will not only help you think on your feet but also showcase your problem-solving abilities and analytical skills.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. During the interview, focus on articulating your thoughts clearly and concisely. Use technical jargon appropriately, but also be ready to explain complex concepts in simple terms, as you may need to do this with clients who aren't tech-savvy.
