At a Glance
- Tasks: Provide technical support and repair services to customers across multiple locations.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy 25 days annual leave, a company vehicle, and growth opportunities.
- Other info: Comprehensive training provided to help you succeed in a dynamic role.
- Why this job: Be the face of Xerox, solving problems and building strong customer relationships.
- Qualifications: Electromechanical experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally driven technology solutions and meet the needs of today’s global, distributed workforce.
Job Details
- Business Area: Technical Services
- Role Type: Field-Based
- Location: Customer Sites / Assigned Territory
- Travel Requirement: Daily travel to multiple customer locations
- Company Vehicle: Provided
About The Role
Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory. In this field‑based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.
Key Responsibilities
- Deliver outstanding service to Xerox customers across multiple daily site visits.
- Manage service calls and resolve technical issues in line with customer Service Level Agreements.
- Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
- Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
- Keep customers informed on equipment status, service progress, and availability.
- Engage additional Xerox support teams when required to resolve customer issues.
- Deliver customer training on assigned products to improve end‑user knowledge and equipment usage.
- Manage daily travel, service schedules, and territory priorities effectively.
- Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.
Skills and Qualifications
- Electromechanical experience, including the ability to use a multi‑meter to troubleshoot electrical circuits.
- Ability to read and understand electrical schematics to support effective troubleshooting.
- Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
- Experience with printers, copiers, or multifunction devices is advantageous.
- Strong customer service skills and a professional approach.
- Excellent time management, reliability, and ability to work independently in the field.
- Valid driver’s license required.
- Ability to travel daily between multiple customer locations within the assigned territory.
- Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
- Successful completion of a Motor Vehicle Record check as part of the technician background screening process.
Training and Support
Xerox provides comprehensive training delivered by certified instructors, as well as online and in‑house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.
What Success Looks Like in the First 60 Days
- Successfully completed new hire onboarding and technical training courses.
- Developed a strong understanding of Xerox’s customer service culture.
- Gained clarity on call load, territory expectations, and customer satisfaction goals.
- Built a working knowledge of the equipment and inventory requirements for your territory.
- Started completing service calls independently, accurately, and confidently.
What We Offer
- Substantial growth opportunities and future career development.
- Supportive and collaborative company culture.
- 25 days annual leave.
- Associated service bonus.
- Company vehicle.
Ideal Candidate
The ideal candidate is reliable, customer‑focused, technically skilled, and comfortable working independently in a field‑based role. You will enjoy solving technical problems, managing a busy daily schedule, and traveling between customer sites to deliver high‑quality Xerox service.
Technical Service Representative employer: Xerox
Xerox Holdings Corporation is an exceptional employer, offering a supportive and collaborative culture that prioritises employee growth and development. As a Technical Service Representative, you will benefit from comprehensive training, a company vehicle, and 25 days of annual leave, all while enjoying the dynamic nature of field-based work across diverse customer locations. Join us to be part of a legacy of innovation and make a meaningful impact in the hybrid workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Representative
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Xerox's history and values. Understanding their commitment to innovation and customer service will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your electromechanical skills and customer service experience can benefit Xerox. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share specific examples of how you've tackled technical issues in the past. Highlighting your troubleshooting abilities will demonstrate that you're the right fit for the Technical Service Representative role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Service Representative
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your electromechanical experience and any relevant technical roles you've had. We want to see how your skills align with the job, so don’t hold back on showcasing your troubleshooting abilities!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to customer service and technical support, as we’re looking for someone who can connect with our clients and solve their issues effectively.
Be Professional and Personable:Since you'll be the face of Xerox for our customers, it’s important to convey your strong customer service skills in your application. Share examples of how you’ve built relationships and provided excellent service in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Xerox team!
How to prepare for a job interview at Xerox
✨Know Your Tech Inside Out
Make sure you brush up on your electromechanical knowledge and be ready to discuss how you've used diagnostic tools in the past. Familiarise yourself with common issues related to printers and copiers, as well as how to troubleshoot them effectively.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've delivered excellent service in previous positions. Think about times when you resolved a customer's issue or went above and beyond to ensure their satisfaction.
✨Plan Your Travel Strategy
As you'll be travelling to multiple locations daily, demonstrate your time management skills. Be ready to discuss how you would prioritise service calls and manage your schedule efficiently to meet customer needs.
✨Engage with the Company Culture
Research Xerox’s customer service culture and values. During the interview, express how your personal values align with theirs and how you can contribute to maintaining high service quality and strong customer relationships.
