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For Companies At a Glance
- Tasks: Support Xerox products across EMEA, ensuring top-notch customer care and proactive device management.
- Company: Join Xerox, a leader in innovative workplace technology with over 100 years of experience.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and career advancement.
- Why this job: Be the go-to person for tech support and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 35000 - 45000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
Job Summary
Focal point for the support of all Xerox products and services across EMEA. Local (Watford HQ) and remote technical support for all TJX locations across EMEA. Ongoing accountability for ensuring customer care and ongoing expectation management of incidents and problems. This role is very much customer facing having regular contact with users at all levels so first impressions are key.
- Device Lifecycle Management.
- Proactive support for all Xerox and non-Xerox devices within the scope of the contract including monitoring device usage and working with Delivery to ensure device life is maximised.
- Ongoing Solution management and working with Technical Consultants to implement solution change.
- Working with US counterparts to provide Global ‘follow the sun’ support in the event of a major outage.
- Working with Delivery to identify new revenue generating opportunities.
Key Responsibilities
- Main contact point within Watford HQ for all Xerox services including the co-ordination of break/fix incidents, consumables management and general print related problem management.
- Maintenance of technical documentation including Equitrac/ControlSuite, Device configuration guides (new/existing), certification expiry/renewal dates.
- All aspects of data security and integrity especially in terms of customer data. Adhering to organisation IT security policies and data privacy standards.
- Customer data should NEVER be externally exhibited under any circumstances especially in terms of device hard disk management and disposal.
- User access and authentication.
- Remote monitoring and problem resolution for all devices across EMEA.
- Managing connectivity in relation to all devices in the scope of the contract.
- Co-ordinating connectivity issues including DHCP updates, IP address management, DNS registration, and SMTP management.
- Provision of basic support for applications such as Tungsten Control Suite and/or legacy Equitrac including:
- License management including expanding the application for more users.
- Certificate management.
- Installation of firmware updates and patches.
- Adding clients and ensuring full functionality is enabled.
- Adding nominated/delegated clients to user profiles on request.
- Installation of new or replacement devices and ensure they are fully operational.
Technical Analyst employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or webinars related to technical analysis. You never know who might have a lead on a job or can give you insider info about the company culture.
✨Tip Number 2
Prepare for those interviews like a pro! Research Xerox and its products thoroughly. Be ready to discuss how your skills align with their needs, especially around customer care and technical support. Show them you’re not just another candidate but someone who truly understands their mission.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. Let’s get you that Technical Analyst position at Xerox!
We think you need these skills to ace Technical Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Analyst role. Highlight relevant experience and skills that match the job description, especially in customer support and technical documentation.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Xerox. Share specific examples of how you've handled technical issues or improved customer satisfaction in previous roles.
Showcase Your Technical Skills: Don’t forget to mention any technical skills you have that are relevant to the role, like experience with device management or familiarity with software like ControlSuite. We want to see what you can bring to the table!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Xerox
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Xerox products and services. Familiarise yourself with device lifecycle management, connectivity issues, and the applications mentioned in the job description. Being able to discuss these topics confidently will show that you're serious about the role.
✨Customer Care is Key
Since this role is very customer-facing, practice how you would handle various customer scenarios. Think about how you would manage expectations during incidents or problems. Demonstrating your ability to communicate effectively and empathetically will leave a great first impression.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you would approach specific technical issues or incidents. Prepare some examples from your past experiences where you successfully resolved problems. This will showcase your analytical skills and your ability to think on your feet.
✨Understand Data Security Protocols
Given the emphasis on data security and integrity in the job description, make sure you understand the basics of IT security policies and data privacy standards. Be ready to discuss how you would ensure customer data remains secure, as this is crucial for the role.