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- Tasks: Deliver top-notch customer service while managing mailroom and document operations.
- Company: Join a dynamic team focused on service excellence and client satisfaction.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Why this job: Be the go-to person for clients and make a real difference in their day-to-day operations.
- Qualifications: Strong communication skills and a knack for multitasking in a fast-paced environment.
- Other info: Training provided on cutting-edge equipment and systems.
The predicted salary is between 24000 - 36000 £ per year.
Purpose: The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.
Primary Responsibilities:
- Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
- Perform mail handling duties including sorting, scanning, distribution, and package tracking.
- Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
- Maintain accurate logs and documentation for billing, meter reads, and production jobs.
- Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.
- Monitor supply inventory and perform replenishment as needed.
- Deliver excellent customer service and act as a key daily contact for client interactions.
- Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.
Skills and Qualifications:
- Strong interpersonal and communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Functional knowledge of Microsoft Office (Word, Excel, Outlook).
- High attention to detail and organization.
- Ability to work independently and problem-solve operational issues.
- Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).
Education and Experience:
- High School Diploma or equivalent required.
- 1+ year of experience in customer service or operations support preferred.
- Training on Xerox systems and equipment will be provided.
Support Specialist employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Support Specialist, you'll need to interact with clients daily. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their service delivery processes or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to express your enthusiasm for the position.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Support Specialist role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong interpersonal skills are key for this position, let your personality shine through in your writing. Use clear and concise language, and don’t forget to express your enthusiasm for the role and working with us at StudySmarter!
Highlight Your Attention to Detail: In a role where accuracy is crucial, make sure to demonstrate your attention to detail in your application. Double-check for any typos or errors, and consider including examples of how you’ve maintained high standards in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Xerox
✨Know Your Equipment
Familiarise yourself with the office and production equipment mentioned in the job description, like printers and scanners. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and priorities. Share strategies you use to stay organised, especially in fast-paced environments, as this will highlight your ability to handle the demands of the role.
✨Brush Up on Microsoft Office
Since you'll be using Microsoft Office tools, make sure you're comfortable with Word, Excel, and Outlook. Consider preparing a few examples of how you've used these applications effectively in previous roles to demonstrate your functional knowledge.
