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- Tasks: Manage and support EDM software projects while training users and troubleshooting issues.
- Company: Join Xerox, a leader in electronic document management, focused on efficiency and sustainability.
- Benefits: Enjoy remote work options, personalised development plans, and dedicated training time.
- Why this job: Grow your project management skills in a collaborative and innovative environment with real career progression.
- Qualifications: 2+ years in software delivery/support, experience with T-SQL, and strong communication skills required.
- Other info: Opportunity for certifications and participation in quarterly innovation days.
The predicted salary is between 36000 - 60000 £ per year.
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We specialise in electronic document management (EDM) – providing hardware, software, services, and expertise to help organisations reduce costs, improve efficiency, and operate more sustainably.
Role Purpose:
Support, deliver, and manage EDM software projects while training users and providing ongoing support. Ideal for someone with software/IT project experience looking to grow into project management.
Key Responsibilities:
- Manage projects and client communications
- Install and deliver EDM solutions to time, budget, and quality
- Train users and provide post-implementation support
- Troubleshoot software/database issues and perform root-cause analysis
- Maintain SLAs for support incidents
- Support pre-sales with solution design and quoting
- Identify improvements to delivery/support processes
Essential Skills & Experience:
- 2+ years installing/delivering software solutions
- 2+ years in software support roles
- Experience with T-SQL and database systems
- Experience managing projects with external stakeholders
- Strong communication, analytical, and problem-solving skills
Desirable:
- Microsoft certifications (e.g., AZ-204)
- Exposure to EDM systems
- PRINCE2 or equivalent project management certification
- Experience in software/IT project delivery
- Commercial awareness
What We Offer to New Team Members:
At Xerox, we’re committed to creating a workplace where our people can thrive professionally and personally. Here’s what you can expect when you join our team:
- Growth & Development
- Personalized development plans with weekly check-ins and quarterly reviews
- 12 days of dedicated training time per year
- Support for certifications relevant to your role
- Clear career progression with real examples of team members becoming managers, specialists, or switching roles
Innovation & Variety:
- Quarterly innovation days to explore your own projects
- Diverse project work across markets and sectors
- Modern tech stack with regular updates to the application
Team Culture:
- Collaborative, motivated, and friendly team
- Autonomy and influence, including:
- Setting your own goals
- Choosing tech tools
- Contributing to process decisions
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Software Project & Support Engineer employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Project & Support Engineer
✨Tip Number 1
Familiarise yourself with electronic document management (EDM) systems. Understanding the specific challenges and solutions in this field will help you stand out during discussions and interviews.
✨Tip Number 2
Brush up on your T-SQL and database skills. Being able to demonstrate your technical proficiency in these areas can significantly boost your confidence and credibility when troubleshooting software issues.
✨Tip Number 3
Prepare to discuss your project management experiences, especially those involving external stakeholders. Highlighting your communication skills and how you've successfully managed client relationships will be key.
✨Tip Number 4
Show enthusiasm for continuous learning and professional development. Mention any relevant certifications or training you've pursued, as well as your willingness to engage in the company's growth and innovation initiatives.
We think you need these skills to ace Software Project & Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software project management and support roles. Emphasise your skills in T-SQL, database systems, and any project management certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for electronic document management and your ability to manage projects effectively. Mention specific examples of past projects where you delivered solutions on time and within budget.
Highlight Communication Skills: Since the role involves managing client communications, be sure to illustrate your strong communication skills in your application. Provide examples of how you've successfully interacted with stakeholders in previous roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've troubleshot software or database issues. Highlight your analytical skills and how you've performed root-cause analysis to resolve problems efficiently.
How to prepare for a job interview at Xerox
✨Showcase Your Project Management Skills
Since the role involves managing projects and client communications, be prepared to discuss your previous project management experiences. Highlight specific examples where you successfully delivered software solutions on time and within budget.
✨Demonstrate Technical Proficiency
Familiarise yourself with T-SQL and database systems, as these are essential for troubleshooting software issues. Be ready to explain how you've used these skills in past roles, especially in relation to EDM systems.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving abilities. Prepare to discuss a time when you performed root-cause analysis on a software issue and how you resolved it effectively.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts or explaining how you would train users on new software.