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For Companies At a Glance
- Tasks: Install and support software solutions while training users and managing projects.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy personalised development plans, dedicated training time, and clear career progression.
- Why this job: Be part of a collaborative team that values innovation and offers diverse project work.
- Qualifications: 3+ years in software solutions, strong database skills, and excellent communication abilities required.
- Other info: Opportunity to influence tech choices and contribute to process decisions.
The predicted salary is between 24000 - 42000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
Business Overview:
We specialise in electronic document management (EDM) – providing hardware, software, services, and expertise to help organisations reduce costs, improve efficiency, and operate more sustainably.
Role Purpose:
Deliver, manage, support, and train on EDM and related software solutions.
Key Responsibilities:
- Install and configure EDM software to time, budget, and quality
- Manage projects and client communications
- Provide user training and documentation
- Deliver ongoing software/database support within SLAs
- Assist pre-sales with solution design and proposals
- Identify opportunities to enhance delivery and support
Essential Experience & Skills:
- 3+ years delivering software solutions & support
- Strong database (T-SQL) & IIS configuration experience
- Strong communication, analytical, and problem-solving skills
Desirable:
- Microsoft certifications (e.g., AZ-204)
- Experience with EDM solutions
- PRINCE2 or similar project management certification
- Commercial awareness and vendor coordination
What We Offer to New Team Members:
At Xerox, we’re committed to creating a workplace where our people can thrive professionally and personally. Here’s what you can expect when you join our team:
- Growth & Development
- Personalized development plans with weekly check-ins and quarterly reviews
- 12 days of dedicated training time per year
- Support for certifications relevant to your role
- Clear career progression with real examples of team members becoming managers, specialists, or switching roles
- Quarterly innovation days to explore your own projects
- Diverse project work across markets and sectors
- Modern tech stack with regular updates to the application
- Collaborative, motivated, and friendly team
- Autonomy and influence, including:
- Setting your own goals
- Choosing tech tools
- Contributing to process decisions
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting, Software Development, and Retail Office Equipment
Software Installation and Support Engineer employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Installation and Support Engineer
✨Tip Number 1
Familiarise yourself with the specific software solutions that Xerox offers. Understanding their electronic document management (EDM) systems will give you an edge during interviews, as you'll be able to discuss how your skills align with their technology.
✨Tip Number 2
Highlight your experience with T-SQL and IIS configuration in conversations. These technical skills are essential for the role, so be prepared to provide examples of how you've successfully used them in past projects.
✨Tip Number 3
Showcase your project management skills, especially if you have PRINCE2 or similar certifications. Discussing your ability to manage client communications and deliver projects on time will demonstrate your readiness for the responsibilities of this role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture at Xerox. This can help you tailor your approach and show that you're a good fit for their collaborative and innovative environment.
We think you need these skills to ace Software Installation and Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software installation and support. Emphasise your skills in database management, T-SQL, and IIS configuration, as these are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of electronic document management (EDM). Mention specific projects where you've successfully delivered software solutions and how you managed client communications.
Highlight Certifications: If you have any relevant certifications, such as Microsoft certifications or PRINCE2, make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've tackled challenges in previous roles. Highlight your analytical skills and ability to deliver solutions within SLAs, as these are key aspects of the job.
How to prepare for a job interview at Xerox
✨Showcase Your Technical Skills
As a Software Installation and Support Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with T-SQL and IIS configuration, as well as any relevant software solutions you've delivered in the past.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to train users or communicate with clients who aren't tech-savvy.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your analytical and problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved processes.
✨Research Xerox and Its Culture
Familiarise yourself with Xerox's history, values, and recent innovations. Understanding the company's focus on client-centric solutions will help you align your answers with their mission and demonstrate your genuine interest in the role.
