At a Glance
- Tasks: Provide top-notch technical support and repair services at customer locations.
- Company: Join Xerox, a leader in innovative workplace technology solutions.
- Benefits: Enjoy 25 days annual leave, a company vehicle, and growth opportunities.
- Other info: Comprehensive training provided to help you succeed in this dynamic role.
- Why this job: Be the face of Xerox, solving problems and building strong customer relationships.
- Qualifications: Electromechanical experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.
Business Area: Technical Services
Role Type: Field-Based
Location: Customer Sites / Assigned Territory
Travel Requirement: Daily travel to multiple customer locations
Company Vehicle: Provided
About The Role
Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory. In this field‑based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.
Key Responsibilities
- Deliver outstanding service to Xerox customers across multiple daily site visits.
- Manage service calls and resolve technical issues in line with customer Service Level Agreements.
- Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
- Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
- Keep customers informed on equipment status, service progress, and availability.
- Engage additional Xerox support teams when required to resolve customer issues.
- Deliver customer training on assigned products to improve end‑user knowledge and equipment usage.
- Manage daily travel, service schedules, and territory priorities effectively.
- Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.
Skills And Qualifications
- Electromechanical experience, including the ability to use a multi‑meter to troubleshoot electrical circuits.
- Ability to read and understand electrical schematics to support effective troubleshooting.
- Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
- Experience with printers, copiers, or multifunction devices is advantageous.
- Strong customer service skills and a professional approach.
- Excellent time management, reliability, and ability to work independently in the field.
- Valid driver’s license required.
- Ability to travel daily between multiple customer locations within the assigned territory.
- Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
- Successful completion of a Motor Vehicle Record check as part of the technician background screening process.
Training and Support
Xerox provides comprehensive training delivered by certified instructors, as well as online and in‑house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.
What Success Looks Like in the First 60 Days
- Successfully completed new hire onboarding and technical training courses.
- Developed a strong understanding of Xerox’s customer service culture.
- Gained clarity on call load, territory expectations, and customer satisfaction goals.
- Built a working knowledge of the equipment and inventory requirements for your territory.
- Started completing service calls independently, accurately, and confidently.
What We Offer
- Substantial growth opportunities and future career development.
- Supportive and collaborative company culture.
- 25 days annual leave.
- Associated service bonus.
- Company vehicle.
Ideal Candidate
The ideal candidate is reliable, customer‑focused, technically skilled, and comfortable working independently in a field‑based role. You will enjoy solving technical problems, managing a busy daily schedule, and travelling between customer sites to deliver high‑quality Xerox service.
Technical Service Representative in Royal Tunbridge Wells employer: Xerox
Xerox Holdings Corporation is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. As a Technical Service Representative, you will benefit from comprehensive training, a company vehicle for daily travel, and substantial opportunities for career advancement, all while delivering outstanding service to clients across your assigned territory.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Representative in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company inside out! Research Xerox's history, values, and recent innovations. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your electromechanical knowledge and troubleshooting techniques. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Reach out to current or former Xerox employees on LinkedIn. They can provide valuable insights about the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Xerox team. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Service Representative in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your electromechanical experience and any relevant technical roles you've had. We want to see how your skills align with the job, so don’t hold back on showcasing your troubleshooting abilities!
Tailor Your Application:Take a moment to customise your application for the Technical Service Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Emphasise Customer Service Experience:Since this role is all about delivering outstanding service, share examples of your customer service experience. We love candidates who can show they know how to build strong relationships and keep clients happy!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Xerox
✨Know Your Tech Inside Out
Make sure you brush up on your electromechanical knowledge and be ready to discuss how you've used diagnostic tools in past roles. Xerox is looking for someone who can troubleshoot effectively, so be prepared to share specific examples of how you've resolved technical issues.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of instances where you've gone above and beyond for a client. Be ready to explain how you maintain strong relationships and ensure customer satisfaction, as this will be key to your success at Xerox.
✨Demonstrate Time Management Mastery
With daily travel and multiple site visits, time management is crucial. Prepare to discuss how you prioritise tasks and manage your schedule effectively. You might even want to share a time when you had to juggle competing demands successfully.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training process or how success is measured in the first few months. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
