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- Tasks: Join us as a Print/Mail/Scan Production Associate, managing print jobs and ensuring top-notch customer service.
- Company: Xerox has been innovating workplace technology for over 100 years, shaping the future of work.
- Benefits: Enjoy a full-time role with opportunities for personal development and a collaborative work environment.
- Why this job: Be part of a dynamic team that values creativity and efficiency while making a real impact on client satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This entry-level position is perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 24000 - 36000 £ per year.
General Information
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City: City of London
State/Province: London
Country: United Kingdom
Department: DELIVERY_ACCOUNT_OPERATIONS
Date: Tuesday, April 29, 2025
Working time: Full-time
Ref#: 20035690
Job Level: Individual Contributor
Job Type: Experienced
Job Field: DELIVERY_ACCOUNT_OPERATIONS
Seniority Level: Entry Level
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
This role provides onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers. Reporting to the operations manager, carry out all reprographic related duties in line with operational procedures and customer requirements, to be the point of contact for the services and to pick up ownership of work completion and support customer liaison with operations manager for the service.
Customer Service
- Consistently exceed client expectations by providing outstanding customer service
- To relate accurate information to the operations manager / end users on the progression of their work
- To work with and educate customers on the best use of the service including opportunities for reducing costs for output to the users working with the operations manager
- To seek feedback on client satisfaction
- To ensure accurate job ticket information and to complete the necessary administration for reconciliation and recharging
- Build relationship with clients and manage their perceptions and expectations
- To be an ambassador and to represent the organisation on site
- Provide expertise in service, collaborate with the operations manager to advise users on best production approach
- To communicate to the operations manager any issues related to the services, any risks or issues which may impact the delivery at the required standard
Operational efficiency
- Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to production
- Manage expectations around deadlines working with the end users
- Demonstrate the ability to manage workflow through the prioritisation of incoming work, managing production schedules, ensuring deadlines are met
- Relate accurate information to users on the progression of their work. When deadlines cannot be met ensure user is informed within sufficient time. Offer alternative solutions when necessary
- Monitor work in progress
- To be proficient in the operation of networked devices and all Printroom related equipment in operation, including finishing equipment
- Demonstrate a thorough working knowledge of all machines, with an ability to manipulate colour work through a variety of software packages
- To advise users and staff on the appropriate methods of production and provide technical support and advice where necessary
- To operate all production and finishing equipment to the highest standards, in line with job specification or user specification
- Make most appropriate use of equipment and technology within the unit
- To administer service calls for production equipment and escalate where necessary
- To quality control finished production work ensuring any mistakes are corrected in line with user specification before delivery to the end user. To provide proof copies where necessary
- Gain a good understanding of client business
- To monitor stock levels of consumables and advise the appropriate person to ensure orders are placed on a weekly basis in line with agreed minimum and maximum stock levels
- Ensure cost initiatives are implemented and monitored regularly
- Any reasonable ad hoc duties as required by senior management or the customer
- Look for opportunities for service efficiency and provide feedback as part of the team
- Work closely with all members of the team and ensure effective collaboration
- Carries out regular preventative maintenance checks on client fleet of machines
- Replenishes consumables
- Maintains log of all activities including on-site parts inventory
- Maintain clean and tidy devices and surrounding environment
- Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
- Ensures SLA is achieved, and Customer requirements are met
- Commitment to maintain skill set through personal development and training
- Promotes knowledge sharing and acts as a mentor/coach
- Works closely with the customer, providing support and promoting Xerox in conversation
Continuous improvement
- To comply with the Client Account Procedures Manual (CAPM), SLA’s and H&S regulations
- Implement all action points arising from customer feedback and team meetings ensuring continuous improvement to customer standards
- Drive Best Practice standards within the Print Service Centre
Planning and organisation
- Awareness of impending holidays and impact on production
- To maintain a tidy work area and implement a clean as you go policy
- Liaise with operations manager and Service Delivery Manager to ensure maximum use of all resources (equipment and staff)
Administration
- To manage the job ticketing process, the recharge process and the process for recording job ticket information into relevant Client & Xerox systems
- To ensure all copies are accounted for and are reconciled with the meter readings
- To perform any ad-hoc admin requests as requested by managers or the key client
- To maintain and manage stock levels and highlight any potential issues
- Ensure compliance with customer policies
Health & Safety
- Implement and monitor Health and Safety action points arising from risk assessments and audits
- To complete adequate Health and Safety training and to be aware of responsibilities
- Review H&S Cascades as directed and record compliance
- To be aware of and maintain safe working practices related to H&S and COSSH regulations 1988 and Manual Handling policies
- Ensure awareness of the customer policies, e.g., fire marshals, evacuation, risk assessments
Personal Standards
- Consistently live the Xerox corporate values
- To be outwardly professional toward all clients
- Always to treat colleagues with courtesy and respect
- Adhere to the required dress code and to be appropriately dressed
- To be punctual in attendance and follow appropriate processes when reporting sickness or lateness
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Print/Mail/Scan Production Associate II employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print/Mail/Scan Production Associate II
✨Tip Number 1
Familiarise yourself with the specific equipment and software used in print production. Understanding the technical aspects of the role will not only boost your confidence but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a technical or production environment. Being able to showcase your ability to manage client expectations and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Xerox or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to workflow management and customer satisfaction. Being ready with examples of how you've successfully navigated challenges in past roles will demonstrate your problem-solving skills.
We think you need these skills to ace Print/Mail/Scan Production Associate II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Print/Mail/Scan Production Associate II role. Focus on customer service, operational efficiency, and any technical skills related to print production.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've exceeded client expectations or improved operational processes in previous positions.
Highlight Technical Skills: Since this role involves operating networked devices and printroom equipment, be sure to mention any technical skills or software knowledge you possess that would be beneficial in this position.
Showcase Customer Service Experience: Emphasise your ability to build relationships with clients and manage their expectations. Provide examples of how you've successfully communicated with customers and resolved issues in past roles.
How to prepare for a job interview at Xerox
✨Know Your Equipment
Familiarise yourself with the types of printing, mailing, and scanning equipment that Xerox uses. Being able to discuss specific machines and their functionalities will show your technical knowledge and readiness for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to manage client expectations and resolve issues effectively, as this is crucial for the position.
✨Understand Operational Efficiency
Be ready to discuss how you would ensure operational efficiency in a busy environment. Think about how you would prioritise tasks and manage workflow to meet deadlines, as this will be key to your success in the role.
✨Show Commitment to Continuous Improvement
Express your willingness to learn and improve. Discuss any past experiences where you implemented feedback or improved processes, as this aligns with the company's focus on continuous improvement and best practices.