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For Companies At a Glance
- Tasks: Support office devices by fixing jams, performing repairs, and monitoring device status.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy a competitive salary, on-site electric van, and opportunities for growth.
- Why this job: Be the go-to tech hero, ensuring smooth operations and happy users every day.
- Qualifications: Basic mechanical skills, IT knowledge, and a problem-solving mindset are essential.
- Other info: Active role with hands-on tasks and a friendly team environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Role overview: Join our service delivery team supporting a single customer site. You’ll be the first person called when office devices (mainly print/MFDs) need help — clearing jams, doing first-line repairs, swapping common parts/consumables, and keeping the fleet running smoothly. You’ll also monitor devices via dashboards, move/relocate units on site, and escalate complex issues to field engineers when needed. An on-site electric van is provided for your work.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com
What you’ll do
- First-line fixes: Clear jams and errors, perform basic mechanical/electrical repairs, replace common parts (rollers, trays, filters) and consumables.
- Preventive maintenance: Run regular checks to keep uptime high; clean devices and surrounding areas.
- Fleet monitoring: Use IT tools/dashboards to track device status, toner levels, alerts, and usage; take proactive actions.
- Moves & setups: Safely move/relocate machines within the site and help with basic setups under standard procedures.
- Inventory & ordering: Maintain on-site parts/consumables inventory; place replenishment orders as needed.
- Ticketing & records: Log all work in the service system (tickets, parts used, device notes) and keep accurate on-site records.
- Escalation: When an issue goes beyond first-line scope, escalate to engineers per the agreed procedures and service levels.
- Customer liaison: Be the friendly on-site contact, coordinate with the Customer Service/Service Desk team, and update users on status.
- Van stewardship: Use and charge the on-site electric van responsibly; keep it clean and ready for operations.
What you’ll bring
- Entry-level experience: Eager to learn with basic mechanical/electrical aptitude.
- Foundational IT skills: Comfortable with device dashboards, ticketing tools, simple driver/connection checks (Wi-Fi/Ethernet, IP, USB), and following step-by-step procedures.
- Problem-solving mindset: Know when to try a first fix and when to escalate.
- Organized & reliable: Good at record-keeping and following schedules/SOPs.
- Full driving license.
- Security Check (SC) clearance (or eligibility to obtain).
Physical & work requirements
- Active role: frequent walking/standing; bending/squatting; lifting up to 30 kg; and driving for 50%+ of the day as needed on site.
- Works under clearly defined procedures with close support available.
- Follows all safety and site rules.
Success looks like
- High device uptime and clean, well-maintained fleet.
- Quick first-line fixes and smart escalations.
- SLA targets achieved and happy end users.
- Accurate logs and tidy parts/consumables inventory.
Additional Requirements
Security Check (SC) clearance is a requirement for this role.
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Onsite Device Support Technician (SC Cleared) employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Device Support Technician (SC Cleared)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Xerox and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to device support and problem-solving. Think about how you’d handle specific scenarios, like clearing a jam or escalating an issue, so you can impress them with your quick thinking.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with IT tools and dashboards. If you’ve got any examples of how you’ve used these in the past, share them! It’ll demonstrate your foundational IT skills and readiness for the role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows you’re engaged and gives you a chance to learn more about the team and the work environment.
We think you need these skills to ace Onsite Device Support Technician (SC Cleared)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience you have with office devices or IT support. We want to see how your skills match up with what we need, so don’t be shy about showcasing your mechanical or electrical aptitude!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Onsite Device Support Technician role and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love a good problem-solver, so share any experiences where you’ve had to think on your feet or escalate issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Xerox!
How to prepare for a job interview at Xerox
✨Know Your Tech
Familiarise yourself with common office devices, especially printers and MFDs. Brush up on basic mechanical and electrical repairs, as well as how to clear jams and replace parts. This will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled issues in the past, whether it's fixing a device or managing a tricky situation. Highlight your ability to know when to escalate problems and when to try a first fix. This is key for the role!
✨Get Comfortable with IT Tools
Since you'll be using dashboards and ticketing tools, make sure you understand the basics of these systems. If you can, practice using similar software before the interview. Being tech-savvy will definitely give you an edge.
✨Be Personable and Professional
As the friendly on-site contact, your communication skills are crucial. Practice how you would update users on device statuses and coordinate with the service desk team. A positive attitude and good rapport can make all the difference!
