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- Tasks: Provide top-notch technical support and repair services to customers across various locations.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy 25 days annual leave, a company vehicle, and growth opportunities.
- Other info: Comprehensive training provided to help you succeed in a dynamic field role.
- Why this job: Be the face of Xerox, solving problems and building strong customer relationships.
- Qualifications: Electromechanical experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.
Business Area: Technical Services
Role Type: Field-Based
Location: Customer Sites / Assigned Territory
Travel Requirement: Daily travel to multiple customer locations
Company Vehicle: Provided
About The Role
Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory. In this field‑based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.
Key Responsibilities
- Deliver outstanding service to Xerox customers across multiple daily site visits.
- Manage service calls and resolve technical issues in line with customer Service Level Agreements.
- Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
- Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
- Keep customers informed on equipment status, service progress, and availability.
- Engage additional Xerox support teams when required to resolve customer issues.
- Deliver customer training on assigned products to improve end‑user knowledge and equipment usage.
- Manage daily travel, service schedules, and territory priorities effectively.
- Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.
Skills And Qualifications
- Electromechanical experience, including the ability to use a multi‑meter to troubleshoot electrical circuits.
- Ability to read and understand electrical schematics to support effective troubleshooting.
- Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
- Experience with printers, copiers, or multifunction devices is advantageous.
- Strong customer service skills and a professional approach.
- Excellent time management, reliability, and ability to work independently in the field.
- Valid driver’s license required.
- Ability to travel daily between multiple customer locations within the assigned territory.
- Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
- Successful completion of a Motor Vehicle Record check as part of the technician background screening process.
Training and Support
Xerox provides comprehensive training delivered by certified instructors, as well as online and in‑house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.
What Success Looks Like in the First 60 Days
- Successfully completed new hire onboarding and technical training courses.
- Developed a strong understanding of Xerox’s customer service culture.
- Gained clarity on call load, territory expectations, and customer satisfaction goals.
- Brought a working knowledge of the equipment and inventory requirements for your territory.
- Started completing service calls independently, accurately, and confidently.
What We Offer
- Substantial growth opportunities and future career development.
- Supportive and collaborative company culture.
- 25 days annual leave.
- Associated service bonus.
- Company vehicle.
Ideal Candidate
The ideal candidate is reliable, customer‑focused, technically skilled, and comfortable working independently in a field‑based role. You will enjoy solving technical problems, managing a busy daily schedule, and travelling between customer sites to deliver high‑quality Xerox service.
Technical Service Representative in Kent employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Representative in Kent
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Xerox's history and values. Understanding their commitment to innovation and customer service will help you connect your skills to their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your electromechanical experience and customer service skills can shine in the Technical Service Representative role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges that come with the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Technical Service Representative in Kent
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your electromechanical experience and any relevant technical roles you've had. We want to see how your skills align with the job, so don’t hold back on showcasing your troubleshooting abilities!
Tailor Your Application: Take a moment to customise your application for the Technical Service Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Emphasise Customer Service Experience: Since this role is all about building strong customer relationships, share examples of your previous customer service experiences. We love candidates who can show they’re reliable and focused on delivering top-notch service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Xerox family!
How to prepare for a job interview at Xerox
✨Know Your Tech Inside Out
Make sure you brush up on your electromechanical knowledge and be ready to discuss how you've used diagnostic tools in the past. Familiarise yourself with common issues related to printers and copiers, as well as how to troubleshoot them effectively.
✨Show Off Your Customer Service Skills
Xerox values strong customer relationships, so be prepared to share examples of how you've delivered outstanding service in previous roles. Think about specific situations where you resolved a customer's issue or improved their experience.
✨Master Time Management
Since this role involves daily travel and managing multiple service calls, demonstrate your ability to prioritise tasks. Share strategies you've used to stay organised and ensure timely service delivery in your past experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in Xerox and helps you understand how you can contribute to their mission of delivering excellent service and support.