Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage client networks in Glasgow.
- Company: Join Xerox, a century-old leader in workplace technology and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a supportive team making a real impact in the tech world.
- Qualifications: Six years of IT support experience and proficiency in key technologies required.
- Other info: Role may involve travel within the Edinburgh area.
The predicted salary is between 36000 - 60000 £ per year.
This job description contains detailed information about the role, company, and requirements, but it is poorly formatted and includes irrelevant or repetitive sections. To improve clarity and readability, the description should be cleaned up, structured properly with appropriate HTML tags, and redundant information should be removed. The core content and requirements should be preserved. Here is a refined version:
Job Title: Third Line Technical Analyst
Location: Glasgow, Scotland, United Kingdom
Department: Professional Services Consultancy
Posted: 24 June 2025 | Expiry Date: 26 August 2025
About Xerox
Xerox has been a leader in workplace technology for over 100 years, expanding from print to software and services that support the hybrid workplace. With over 200 staff across nine UK locations, Xerox IT Services aims to help SMEs work smarter through managed print, IT, VoIP, and document capture solutions.
Role Overview
The Technical Specialist will provide high-quality IT support to our clients in Glasgow, acting as a 3rd line engineer handling escalated support calls. The role requires liaising with clients, accessing support tools, and managing IT infrastructure proactively.
Main Responsibilities
- Respond to support requests within agreed targets
- Provide remote desktop and server support
- Serve as an escalation point for technical issues
- Manage client networks proactively
- Build and maintain positive client relationships
- Contribute to team development and support processes
Skills & Requirements
Essential
- Minimum six years’ experience in IT support
- Proficiency in Microsoft MCP
- High-level understanding of IT and networking
- Knowledge of desktop and server components
- Experience with network devices, Active Directory, DNS, DHCP, Office 365, VMWare ESXi, SAN, and hardware
- Excellent communication and analytical skills
Preferred
- Certifications: MCSA, MCSE, VCP, ITIL Foundation
- Experience with Citrix, VMWare/HyperV, Nimble SANs, SonicWALL routers
- IT-related degree and valid driver’s license
Technical Skills
- Proficiency in Microsoft Office, Windows client/server, Active Directory, DNS, DHCP, Exchange/Exchange Online, Remote Desktop
- Experience with VMWare ESXi, SAN topology, hardware
Note: The role may involve travel within the Edinburgh area.
#J-18808-Ljbffr
IT Support Technician - 3rd Line employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - 3rd Line
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare ESXi and Active Directory. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of Xerox, especially those in IT roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to desktop and server support. Being able to demonstrate your problem-solving skills in real-time can make a strong impression.
✨Tip Number 4
Showcase your communication skills during the interview process. As a 3rd line technician, you'll need to explain complex technical issues to clients clearly, so practice articulating your thoughts in a straightforward manner.
We think you need these skills to ace IT Support Technician - 3rd Line
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the IT Support Technician - 3rd Line position. Make a note of the essential skills and experiences that are highlighted.
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the job description. Highlight your proficiency in Microsoft MCP, IT networking, and any relevant certifications like MCSA or MCSE. Use specific examples from your past roles to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the role. Mention your six years of experience in IT support and your ability to manage client networks proactively. Show enthusiasm for working with Xerox and how you can contribute to their team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Xerox
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of Microsoft MCP, Active Directory, DNS, DHCP, and other relevant technologies. Be prepared to discuss your experience with these tools in detail.
✨Showcase Your Problem-Solving Skills
As a 3rd line IT Support Technician, you'll need to demonstrate your ability to troubleshoot complex issues. Prepare examples of past challenges you've faced and how you resolved them. This will show your analytical skills and your approach to problem-solving.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll be liaising with clients who may not have a technical background. Clear communication can set you apart from other candidates.
✨Build Rapport
Since building and maintaining positive client relationships is part of the job, think about how you can demonstrate your interpersonal skills during the interview. Share experiences where you've successfully managed client expectations or resolved conflicts.
