At a Glance
- Tasks: Lead a client-focused service desk, manage incidents, and optimise resource planning.
- Company: Join Xerox IT Services, a leader in innovative technology solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a blend of office and field responsibilities.
- Why this job: Make a real impact by enhancing service value and customer satisfaction.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Xerox IT Services is seeking an IT Service Delivery Manager to lead the client-focused service desk function, drive incident and change management, and optimize resource planning. The role blends office and field duties, requiring hands-on leadership and data-driven decision making to improve service value and profitability for customers.
You will collaborate with Pre-Sales and Sales to shape opportunities, develop the team structure, and ensure high-quality customer communication.
IT Service Delivery Leader: Strategy, SLA & Client Impact employer: Xerox
Xerox Holdings Corporation is an exceptional employer, offering a dynamic work environment in Bristol that fosters innovation and collaboration. As a 1st Line Technical Analyst, you'll benefit from a hybrid work model, comprehensive training, and opportunities for professional growth within a supportive team of IT professionals. With a commitment to employee development and a focus on delivering client-centric solutions, Xerox provides a rewarding career path in the ever-evolving tech landscape.
