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- Tasks: Maintain and repair Xerox Production Printers while resolving technical issues remotely.
- Company: Join Xerox, a leader in innovative workplace solutions for over 100 years.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Experience in field service, strong problem-solving skills, and electrical qualifications required.
- Other info: Work closely with clients and colleagues to enhance your technical expertise.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bedford, Leighton Buzzard, Milton Keynes, St Neots, Bedfordshire, Buckinghamshire, Cambridgeshire, United Kingdom
Department: Technical Customer Services
Working time: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Technical Customer Services
Seniority Level: Associate
Summary
Responsible for the maintenance and repair of Xerox Production Printers whilst having the basic ability to resolve networking and operating systems issues.
Purpose
Working remotely, you will be required to resolve technical hardware and software problems whilst liaising closely with clients to ensure total satisfaction. You will manage workload and costs in line with business targets and guidelines set by your line manager.
Scope
The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager. Internal relationships include line manager & scheduling team. External relationships include customers.
Primary Responsibilities
- Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
- Installation and deinstallation of Xerox Production Printers.
- Timely escalation of technical problems to minimise downtime.
- Recognise and feedback additional business opportunities.
- Proactively communicate with colleagues to share technical information.
- Manage relationship with the client to optimise customer satisfaction.
Skills, Knowledge & Abilities
- Experience in a field-based service role.
- Good knowledge of English language.
- Good problem-solving skills.
- Electrical skills/qualification.
- Skills in the use of diagnostic tools, such as multi meters.
- Customer focused mentality.
- Knowledge of computers, networks, data communication and colour theory.
- Good communication and reporting skills.
- Willingness to work flexibly.
Field Service Technician (Production) employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (Production)
✨Tip Number 1
Familiarise yourself with Xerox's products and services, especially their high-volume production printers. Understanding the technical specifications and common issues can give you an edge during interviews.
✨Tip Number 2
Network with current or former Xerox employees on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued in a Field Service Technician role.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in field service roles. Be ready to share specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves liaising closely with clients, emphasising your ability to manage relationships and ensure customer satisfaction is crucial.
We think you need these skills to ace Field Service Technician (Production)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, particularly with technical equipment. Emphasise any previous work with printers or similar technology, and showcase your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Xerox and explain how your skills align with their requirements. Mention your ability to manage client relationships and resolve technical issues effectively.
Highlight Technical Skills: Clearly outline your technical skills related to electrical systems, networking, and diagnostic tools. Provide specific examples of how you've used these skills in past roles to solve problems or improve customer satisfaction.
Showcase Customer Focus: Demonstrate your customer-focused mentality by including examples of how you've successfully managed client relationships in previous positions. Highlight any feedback or results that show your commitment to customer satisfaction.
How to prepare for a job interview at Xerox
✨Showcase Your Technical Skills
Make sure to highlight your experience with maintenance and repair of production printers. Be prepared to discuss specific tools and diagnostic methods you've used, such as multi-meters, to solve technical issues.
✨Demonstrate Customer Focus
Since the role involves liaising closely with clients, share examples of how you've successfully managed customer relationships in the past. Emphasise your ability to ensure customer satisfaction and resolve issues promptly.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Prepare a few scenarios where you successfully diagnosed and resolved issues, showcasing your problem-solving skills and ability to work under pressure.
✨Communicate Clearly and Effectively
Good communication is key in this role. Practice explaining complex technical concepts in simple terms, as you may need to communicate with clients who are not technically savvy. This will demonstrate your ability to connect with customers.
