At a Glance
- Tasks: Provide onsite service for Xerox devices, ensuring customer satisfaction and service levels.
- Company: Join a leading tech company focused on innovation and customer care.
- Benefits: Enjoy competitive pay, ongoing training, and opportunities for career growth.
- Other info: Training provided to enhance your skills and advance your career.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Clean driving licence and experience in a customer-facing technical role required.
The predicted salary is between 44746 - 44746 £ per year.
Purpose: Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount. The role holder works as part of Delivery Account Management in conjunction with the Service Delivery team.
Primary Responsibilities:
- Carries out regular preventative maintenance checks on client fleet of machines.
- Replenishes consumables.
- Maintains log of all activities including on-site parts inventory.
- Maintains clean and tidy devices and surrounding environment.
- Carries out first level repair and escalates in accordance with agreed procedures for next level maintenance and technical support.
- Ensures SLA is achieved, and Customer requirements are met.
- Commitment to maintain skill set through personal development and training.
- Promotes knowledge sharing and acts as a mentor/coach.
- Works closely with the customer, providing support and promoting Xerox in conversation.
Candidate Background:
- Minimum: Clean Driving Licence
- Minimum: Advanced knowledge of all site products and client IT environment.
- Minimum: Experience in a customer facing technical service role.
- Minimum: Demonstrates a proactive approach to work with initiative and drive.
- Minimum: Good technical and/or electrical aptitude.
Applicants from different industries with good IT skills are encouraged to apply. Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.
Docucare Associate employer: Xerox
Xerox Holdings Corporation is an exceptional employer, offering a dynamic work environment in Bristol that fosters innovation and collaboration. As a 1st Line Technical Analyst, you'll benefit from a hybrid work model, comprehensive training, and opportunities for professional growth within a supportive team of IT professionals. With a commitment to employee development and a focus on delivering client-centric solutions, Xerox provides a rewarding career path in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Docucare Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xerox. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xerox before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Docucare Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xerox:Your cover letter is your chance to shine! Tell us why you want to work at Xerox specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xerox!
How to prepare for a job interview at Xerox
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
