At a Glance
- Tasks: Deliver top-notch service by repairing devices and ensuring customer satisfaction.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and career growth opportunities.
- Other info: Active role with substantial training and support for your career development.
- Why this job: Be part of a dynamic team that values reliability and customer service excellence.
- Qualifications: Electro-mechanical experience and strong time management skills are essential.
The predicted salary is between 35124 - 40000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work.
Learn more about us at www. xerox. com.
Overview
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.
- Primary Responsibilities
- Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top‑notch service at all times.
- Use electro‑mechanical skills to repair devices.
Xerox provides training by certified instructors, as well as online and in‑house training.
A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Achieve key productivity goals.
This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and Qualifications
- Electro‑mechanical experienceincluding using a multi‑meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
This could include past roles as a Military or Veteran with electro‑mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management skills and RELIABILITY.
Our customers are counting on you.
If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals!
We value dependable employees who are eager to meet deadlines.
- Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
Safety is our top priority especially around electrical components.
- Here’s what success looks like in the first 60 days
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
- Additional Benefits
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
- #J-18808-Ljbffr
Field Service Technician - Nashua, NH in Cornholme employer: Xerox
Xerox Holdings Corporation is an exceptional employer, offering a dynamic work environment in Bristol that fosters innovation and collaboration. As a 1st Line Technical Analyst, you'll benefit from a hybrid work model, comprehensive training, and opportunities for professional growth within a supportive team of IT professionals. With a commitment to employee development and a focus on delivering client-centric solutions, Xerox provides a rewarding career path in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Nashua, NH in Cornholme
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Xerox as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Xerox and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Xerox’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - Nashua, NH in Cornholme
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Xerox, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Xerox, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Xerox.
How to prepare for a job interview at Xerox
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Xerox offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Xerox but also helps you get a feel for whether you’d thrive in that environment.
