At a Glance
- Tasks: Lead the strategy for partner programmes and enhance relationships with service providers across EMEA.
- Company: Join Xerox, a global leader in technology and innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity to work in a fast-paced environment with excellent career progression.
- Why this job: Make a real impact by improving partner experiences and driving business growth.
- Qualifications: Experience in vendor management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Key Roles & Responsibilities
In this role, the role holder is responsible for the TS Channel Strategy, Global Partner Programme, certification and accreditation management, and the business relationship with Xerox Authorised Service Providers (ASPs) within the EMEA region. The role will support the Channel Business Growth strategy and will be responsible for continually improving the partner experience with Xerox by working cross-functionally to resolve and, if required, escalating programme inhibitors or shortfalls.
Key Role Tasks and Activities
- Plan, develop, and support the Authorised Service Provider certification and accreditation strategy.
- Own the ASP onboarding and offboarding process, ensuring compliance with Xerox intellectual property requirements.
- Work with the community of ASP stakeholders across EMEA, representing the needs of Authorised Service Providers and enabling revenue expansion.
- Communicate and promote new programmes, tools, and updates to ASPs.
- Ensure all ASPs receive effective training and have access to the most recent Xerox toolset.
- Act as the responsible approver for technical warranty claims.
- Conduct technical service reviews with Authorised Service Providers.
- Conduct quarterly business performance reviews with partners, including KPIs.
- Continually strive to improve the partner experience with Xerox by working cross-functionally to resolve and upscale programme inhibitors or shortfalls.
- Participate in the EMEA TS Management Process, communicating programme status, results, and business developments.
- Identify and deliver improvements to operational processes, ensuring the right balance between partner satisfaction and EMEA TS processes and policies.
- Provide oversight and coordination of the Service Partner centralized governance process.
Experience
- Proven experience in vendor and partner management.
- Experience in operational management with a strong track record of delivery.
- Excellent communication and interpersonal skills, with a high degree of professionalism.
- Programme management experience, ideally including service improvement initiatives.
- Experience working with governance processes and senior stakeholders, with strong relationship management skills.
- Experience influencing stakeholders and driving outcomes without direct line-management responsibility.
Skills and Knowledge
- Strong stakeholder management and influencing skills.
- Strong planning, tracking, and organizational skills.
- Excellent verbal and written communication skills.
- Strong analytical skills for effective problem-solving and decision-making.
- Ability to establish and maintain cooperative working relationships with internal and external partners through collaboration.
- Ability to coordinate cross-functional activities and drive programme actions through to completion.
Attributes
- Resilient under pressure and able to quickly adapt to unforeseen work demands.
- Strong aptitude to work in a changing environment.
- Ability to adapt to and support change.
- Reliability and personal integrity.
- Excellent interpersonal skills at all levels.
- Excellent attendance and punctuality record.
- Driven to succeed.
Job Location: Xerox Europe, with international travel required as needed.
Channel Service Development Manager in Choppington employer: Xerox
Xerox Europe is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a strong focus on collaboration and innovation, employees in the Channel Service Development Manager role will benefit from comprehensive training programmes, opportunities for international travel, and a supportive environment that encourages professional advancement. Join us to be part of a forward-thinking team dedicated to enhancing partner experiences and driving business success across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Service Development Manager in Choppington
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Channel Service Development Manager at Xerox!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Xerox or be willing to refer you for that Channel Service Development Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Xerox who’s on the lookout for their next Channel Service Development Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Channel Service Development Manager role at Xerox!
We think you need these skills to ace Channel Service Development Manager in Choppington
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Xerox. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Xerox
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Xerox. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
