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For Companies At a Glance
- Tasks: Provide expert IT support and manage complex technical issues for a leading client.
- Company: Join Xerox, a century-old innovator in workplace technology solutions.
- Benefits: Enjoy competitive pay, career growth, and a dynamic work environment.
- Why this job: Be the go-to tech guru and make a real difference in client operations.
- Qualifications: 4+ years in IT support with strong troubleshooting and communication skills.
- Other info: Work in a collaborative team with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds, Wakefield, West Yorkshire, United Kingdom
Department: PROFESSIONAL_SERVICES_CONSULTANCY
Working time: Full-time
Ref#: 20036431
Job Level: Individual Contributor
Job Type: Experienced
Job Field: PROFESSIONAL_SERVICES_CONSULTANCY
Seniority Level: Associate
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we\’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today\’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Xerox IT Solutions provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those smarter business outcomes.
Purpose
We\’re looking for a 3rd Line Technical Analyst to join our dedicated client service desk team. This role is the senior point of escalation for complex or high-priority IT issues, providing remote support, proactive management of client environments, and technical guidance. The client operates in the utilities sector with 4,500+ employees across 60+ sites in the UK.
In addition to the above, 3rd Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring.
Key Responsibilities
- Act as the 3rd line escalation point for IT support queries.
- Provide remote support and technical guidance to 1st/2nd line teams.
- Proactively manage client environments (patching, alerts, maintenance, monitoring).
- Support Microsoft 365 ecosystem, datacentre, and on-premise office environments.
- Contribute to and support IT change control processes.
- Liaise with service management teams, customer contacts, and 3rd party suppliers.
Requirements
- A high-level understanding of IT and networks.
- Strong knowledge of Aruba Central / SD Branch Experience.
- Knowledge of desktop, server and business applications.
- Knowledge of network devices and their roles.
- At least 4 years\’ experience in IT support.
- Strong knowledge of Microsoft Windows (client & server), Active Directory, DNS/DHCP, Exchange Online, Office 365 (Azure, Intune, Entra), VMware ESXi, SANs, and network devices.
- Skilled in troubleshooting, problem solving, and delivering solutions under pressure.
- Excellent communication skills; able to work collaboratively across teams.
- Relevant certifications (e.g. Microsoft MCSA/MCSE, VMware VCP, ITIL Foundation) desirable.
- Full UK driving licence.
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3rd Line Infrastructure Engineer employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT and infrastructure. You never know who might have a lead on that perfect 3rd Line Infrastructure Engineer role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and knowledge of the Microsoft 365 ecosystem. Be ready to discuss your experience with troubleshooting and problem-solving under pressure. Show them you’re the go-to person for complex IT issues!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s the best way to ensure your CV lands directly in the right hands.
We think you need these skills to ace 3rd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Infrastructure Engineer role. Highlight your relevant experience, especially with Microsoft 365 and network devices, as this will catch our eye!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. We love seeing examples of problem-solving and teamwork, especially under pressure.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Xerox
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft 365 ecosystem, Aruba Central, and other relevant technologies. Be ready to discuss your experience with troubleshooting and managing IT infrastructure, as this will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex IT issues in the past. Think about times when you had to work under pressure and how you managed to deliver solutions. This will demonstrate your ability to handle the responsibilities of a 3rd Line Technical Analyst.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and be prepared to answer questions about your communication style and how you collaborate with others.
✨Understand the Company Culture
Research Xerox and their approach to client-centric solutions. Familiarise yourself with their values and how they redefine workplace experiences. Showing that you align with their mission will help you stand out as a candidate who is genuinely interested in contributing to their success.
