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- Tasks: Deliver top-notch service and repair devices using your electro-mechanical skills.
- Company: Join Xerox, a leader in innovative workplace technology with over 100 years of experience.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and growth opportunities.
- Why this job: Make a real impact by ensuring customer satisfaction and keeping devices running smoothly.
- Qualifications: Electro-mechanical experience and strong time management skills are essential.
- Other info: Dynamic role with extensive training and a supportive company culture.
The predicted salary is between 30000 - 42000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.
We're an industry leader that’s rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.
Primary Responsibilities:
- Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top‑notch service at all times.
- Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training.
- Achieve key productivity goals, including 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2‑4 hours, and keeping parts costs to a minimum.
Skills and Qualifications:
- Electro‑mechanical experience including using a multi‑meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
- Superior time management skills and reliability. Our customers are counting on you.
- Valid driver’s license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
Here’s what success looks like in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses.
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
Additional Benefits:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
- Paid time off, plus holidays and personal days.
Technical Service Representative in Wakefield employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Representative in Wakefield
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Xerox's history and values. Understanding their commitment to innovation and customer service will help you connect your skills to their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your electro-mechanical experience aligns with the job requirements, especially your troubleshooting skills.
✨Tip Number 3
Show off your reliability! During the interview, share examples of how you've met deadlines and handled time management in past roles. Remember, they’re looking for someone who’s always '10 minutes early is on time'.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're proactive and genuinely interested in joining the Xerox team. And hey, apply through our website for a smoother process!
We think you need these skills to ace Technical Service Representative in Wakefield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in customer service.
Tailor Your CV: Make sure to customise your CV to highlight relevant electro-mechanical experience. We love seeing how your past roles align with what we do at Xerox, so don’t hold back on showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Xerox Corporation
✨Know Your Tech
Brush up on your electro-mechanical skills and be ready to discuss your experience with troubleshooting electrical circuits. Familiarise yourself with common devices you might encounter at Xerox, and be prepared to explain how you would approach repairs.
✨Showcase Your Reliability
Xerox values dependable employees, so come prepared with examples that demonstrate your time management skills and reliability. Share stories where you met tight deadlines or went the extra mile to ensure customer satisfaction.
✨Understand the Company Culture
Research Xerox’s history and their commitment to client-centric service. Be ready to discuss how you can contribute to their culture of innovation and customer service excellence, showing that you align with their values.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would handle a service call gone wrong or how you would prioritise multiple tasks. Practising these scenarios can help you articulate your thought process clearly.
