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- Tasks: Help customers troubleshoot software issues and provide expert guidance.
- Company: Join a leading company in Variable Data Publishing with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to learn and develop new skills.
- Why this job: Make a real difference by solving problems and supporting clients with cutting-edge technology.
- Qualifications: BA in Computer Science or equivalent experience, plus 4 years in technical support.
The predicted salary is between 40000 - 50000 £ per year.
Job Responsibilities
- Assist customers by troubleshooting software at a highly professional level
- Analyze and identify symptoms of a problem to provide an end‑to‑end solution
- Consult customers with data/web/design workflow and implementation
- Maintain up‑to‑date knowledge of software and resources
- Provide guidance to fellow team members as a subject‑matter expert
Job Requirements
- BA in Computer Science, Management Information Services, or equivalent experience required
- At least four years of experience in a Technical Support field, troubleshooting software problems
- Variable Data Publishing (VDP) subject‑matter expert with hands‑on experience with a VDP software solution (e.g., XMPie)
- Experience implementing, deploying and troubleshooting PURL and email campaigns
- Solid troubleshooting and research skills across multi‑platform desktops and servers
- Proficiency installing and configuring software in Windows Server and MS SQL Server environments
- Familiarity with Adobe Creative Suite (CC)
- Great customer service skills and a willingness to learn
- Highly developed verbal and written communication skills in English
- Ability to work both in a team environment and independently
- Discipline to be self‑motivated and self‑directed when necessary
Desirable Qualities
- Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
- Database creating and executing T‑SQL Code development experience and education
- The ability to speak French is an advantage
Technical Support Specialist - Variable Data Publishing employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Variable Data Publishing
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Variable Data Publishing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your troubleshooting successes and VDP projects. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Brush up on your technical knowledge and customer service skills. Consider mock interviews with friends or use online resources to simulate real interview scenarios.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Technical Support Specialist - Variable Data Publishing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Technical Support and Variable Data Publishing. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've tackled similar challenges in the past, and let us know why you’re excited about joining StudySmarter.
Show Off Your Communication Skills: Since this role requires great verbal and written communication skills, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Xerox Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of Variable Data Publishing (VDP) and the specific software solutions mentioned, like XMPie. Being able to discuss your hands-on experience with these tools will show that you're not just familiar with the concepts but have practical skills to back it up.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled software issues in the past. Think about the steps you took to analyse problems and provide solutions. This will demonstrate your solid troubleshooting skills and give the interviewer confidence in your abilities.
✨Communicate Clearly
Since great verbal and written communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to explain a complex issue to a customer, so being able to articulate your thoughts clearly is key. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready to Collaborate
Highlight your ability to work both independently and as part of a team. Share examples of how you've guided fellow team members or collaborated on projects. This will show that you’re not only a subject-matter expert but also someone who values teamwork and can contribute positively to the company culture.