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- Tasks: Support Xerox products across EMEA, ensuring top-notch customer care and proactive device management.
- Company: Join a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and global collaboration.
- Why this job: Be the go-to person for tech support and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a knack for problem-solving in a tech environment.
The predicted salary is between 35000 - 45000 £ per year.
Key Responsibilities:
- Focal point for the support of all Xerox products and services across EMEA.
- Local (Watford HQ) and remote technical support for all TJX locations across EMEA.
- Ongoing accountability for ensuring customer care and expectation management of incidents and problems.
- This role is very much customer facing with regular contact with users at all levels, so first impressions are key.
- Device lifecycle management.
- Proactive support for all Xerox and non‑Xerox devices within the scope of the contract, including monitoring device usage and working with Delivery to maximise device life.
- Ongoing solution management and working with Technical Consultants to implement solution change.
- Working with US counterparts to provide Global ‘follow‑the‑sun’ support during major outages.
- Identifying new revenue‑generating opportunities in collaboration with Delivery.
- Main contact point within Watford HQ for all Xerox services, coordinating break/fix incidents, consumables management and general print‑related problem management.
- Maintaining technical documentation, including Equitrac/ControlSuite, device configuration guides, and certification expiry/renewal dates.
- Ensuring all aspects of data security and integrity, adhering to organisational IT security policies and data privacy standards.
- Customer data should never be exposed externally, especially during device hard‑disk management and disposal.
- Managing user access and authentication.
- Remote monitoring and problem resolution for all devices across EMEA.
- Managing connectivity for all devices, coordinating with customer IT for connectivity issues, DHCP updates, IP address management, DNS registration, and SMTP management.
- Providing basic support for applications such as Tungsten Control Suite and/or legacy Equitrac, including license and certificate management, firmware updates, patch installation, adding clients, ensuring full functionality, and adding nominated/delegated clients to user profiles on request.
- Installing new or replacement devices and ensuring they are fully operational, with minimum connectivity to ControlSuite/Equitrac, Centerware, XDA.
Technical Analyst employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Xerox products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to device lifecycle management and customer support. We want you to shine when discussing your problem-solving skills!
✨Tip Number 3
Showcase your customer-facing experience! During interviews, share specific examples of how you've managed user expectations and resolved issues. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Analyst role. Highlight your experience with customer support, technical documentation, and any relevant software or devices you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-facing experience and any proactive support you've provided in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues or improved processes. We love candidates who can think on their feet and come up with innovative solutions, especially when it comes to managing incidents and problems.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Xerox Corporation
✨Know Your Tech Inside Out
As a Technical Analyst, you'll be the go-to person for all things Xerox. Brush up on your knowledge of their products and services, especially those relevant to EMEA. Be ready to discuss how you would handle specific technical issues or incidents, as this will show your expertise and confidence.
✨Showcase Your Customer Service Skills
This role is customer-facing, so it's crucial to demonstrate your ability to manage expectations and provide excellent support. Prepare examples of past experiences where you've successfully resolved customer issues or improved their experience. This will highlight your interpersonal skills and problem-solving abilities.
✨Be Proactive About Solutions
The job involves ongoing solution management, so think about how you can contribute to identifying new revenue opportunities. During the interview, share ideas on how you could enhance device lifecycle management or improve service delivery. This shows you're not just reactive but also forward-thinking.
✨Understand Data Security Protocols
With data security being a key responsibility, make sure you’re familiar with IT security policies and data privacy standards. Be prepared to discuss how you would ensure customer data integrity, especially during device management. This will demonstrate your commitment to safeguarding sensitive information.