At a Glance
- Tasks: Support and deliver software solutions while managing projects and training users.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team driving digital transformation and sustainability.
- Qualifications: 3 years in software delivery/support and experience with database systems required.
- Other info: Ideal for tech enthusiasts passionate about customer service and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Country: United Kingdom
Department: SOFTWARE ENGINEERING
Date: Tuesday, February 11, 2025
Working time: Full-time
Ref#: 20034964
Job Level: Experienced
Job Field: SOFTWARE ENGINEERING
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation: For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done.
Business Overview: Specialise in electronic document management, providing the hardware, software, service and expertise that enables organisations to cut costs, improve efficiencies and become greener.
Purpose: Supporting, delivering, managing projects, and providing training on EDM & related software solutions.
Key Responsibilities:
- All aspects of delivering EDM & related software solutions to time, budget and quality.
- Carrying out installs - ensuring software installs are carried out to time, budget and quality while maintaining integrity of host environment.
- Project management and customer communication.
- Documentation.
- Ensuring an effective transition to post-project system maintenance.
- Documentation and demonstrations.
- Training end users on EDM & related software solutions.
- Providing support for EDM and related software products including database maintenance.
- Ensure software and database support incidents are responded to within SLAs (time, budget and quality).
- In-depth analysis and troubleshooting as well as root-cause analysis.
- Quoting and designing core EDM product solutions.
- Ensure proposed deliverables match customer expectations.
- Technical problem solving, including working with customer IT providers to ensure appropriate platform provision.
- Developing add-on additional business from customer engagements.
- Identification and delivery of improvements to the software delivery and support processes.
- Managing projects with external parties.
Essential Key Characteristics and Experience:
- 3 years’ experience delivering/installing software solutions.
- 3 years’ experience working on a Software Support desk.
- 2 years’ experience working with database systems and writing TSQL queries.
- 2 years’ experience of working with IIS to configure websites.
- Passion for dealing with customers and resolving their issues.
- Excellent communication skills, both written and verbal across a variety of stakeholders.
- Proven logical and analytical skills.
- Good team player, able to work effectively as part of the team and individually.
- Good organisational and planning skills.
Desirable Key Characteristics and Experience:
- Microsoft Qualifications (AZ-204), ideally with exposure to Microsoft server products and/or related IT / Computing qualifications.
- Exposure to Electronic Document Management.
- Project Management Certification such as PRINCE2.
- Experience managing software or IT delivery projects.
Software Installation and Support Engineer employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Installation and Support Engineer
✨Tip Number 1
Familiarise yourself with Electronic Document Management (EDM) systems and related software solutions. Understanding the specific tools and technologies used in this field will give you an edge during interviews and discussions with potential employers.
✨Tip Number 2
Network with professionals in the software engineering and support sectors. Attend industry events, webinars, or local meetups to connect with others who work at companies like Xerox. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your project management skills, especially if you have experience with methodologies like PRINCE2. Being able to demonstrate your ability to manage projects effectively will be a significant advantage in this role.
✨Tip Number 4
Prepare for technical problem-solving scenarios that may come up during interviews. Be ready to discuss past experiences where you successfully resolved software issues or improved processes, as this will showcase your analytical skills and customer-focused approach.
We think you need these skills to ace Software Installation and Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software installation and support. Emphasise your 3 years of experience delivering software solutions and any specific projects that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention your experience with database systems and TSQL queries, as well as your ability to communicate effectively with various stakeholders.
Highlight Relevant Skills: In your application, clearly outline your skills related to project management, technical problem-solving, and training end users. Use specific examples to demonstrate how you've successfully managed software delivery projects in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in software engineering.
How to prepare for a job interview at Xerox Corporation
✨Showcase Your Technical Skills
Make sure to highlight your experience with software installations and support, especially your familiarity with database systems and TSQL queries. Be prepared to discuss specific projects where you successfully delivered software solutions.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and root-cause analysis, as this role requires strong analytical skills to resolve customer problems effectively.
✨Communicate Clearly
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Emphasise Customer Focus
This role involves a lot of customer interaction, so be sure to convey your passion for helping clients. Share experiences where you went above and beyond to resolve customer issues or improve their experience with software solutions.