At a Glance
- Tasks: Provide technical support and repair services to customers across multiple locations.
- Company: Join Xerox, a leader in innovative workplace technology with over 100 years of experience.
- Benefits: Enjoy 25 days annual leave, a company vehicle, and opportunities for career growth.
- Other info: Comprehensive training provided to help you succeed in a dynamic field-based role.
- Why this job: Be the face of Xerox, solving problems and building strong customer relationships every day.
- Qualifications: Electromechanical experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
Business Area: Technical Services
Role Type: Field-Based
Location: Customer Sites / Assigned Territory
Travel Requirement: Daily travel to multiple customer locations
Company Vehicle: Provided
About the Role
Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory. In this field-based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.
Key Responsibilities
- Deliver outstanding service to Xerox customers across multiple daily site visits.
- Manage service calls and resolve technical issues in line with customer Service Level Agreements.
- Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
- Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
- Keep customers informed on equipment status, service progress, and availability.
- Engage additional Xerox support teams when required to resolve customer issues.
- Deliver customer training on assigned products to improve end-user knowledge and equipment usage.
- Manage daily travel, service schedules, and territory priorities effectively.
- Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.
Skills and Qualifications
- Electromechanical experience, including the ability to use a multi-meter to troubleshoot electrical circuits.
- Ability to read and understand electrical schematics to support effective troubleshooting.
- Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
- Experience with printers, copiers, or multifunction devices is advantageous.
- Strong customer service skills and a professional approach.
- Excellent time management, reliability, and ability to work independently in the field.
- Valid driver’s license required.
- Ability to travel daily between multiple customer locations within the assigned territory.
- Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
- Successful completion of a Motor Vehicle Record check as part of the technician background screening process.
Training and Support
Xerox provides comprehensive training delivered by certified instructors, as well as online and in-house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.
What Success Looks Like in the First 60 Days
- Successfully completed new hire onboarding and technical training courses.
- Developed a strong understanding of Xerox’s customer service culture.
- Gained clarity on call load, territory expectations, and customer satisfaction goals.
- Built a working knowledge of the equipment and inventory requirements for your territory.
- Started completing service calls independently, accurately, and confidently.
What We Offer
- Substantial growth opportunities and future career development.
- Supportive and collaborative company culture.
- 25 days annual leave.
- Associated service bonus.
- Company vehicle.
Ideal Candidate
The ideal candidate is reliable, customer-focused, technically skilled, and comfortable working independently in a field-based role. You will enjoy solving technical problems, managing a busy daily schedule, and travelling between customer sites to deliver high-quality Xerox service.
Technical Service Representative in Royal Tunbridge Wells employer: Xerox Corporation
Xerox Holdings Corporation is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. As a Technical Service Representative in the vibrant regions of East Sussex and Kent, you will benefit from comprehensive training, a company vehicle, and substantial annual leave, all while enjoying the dynamic nature of field-based work that fosters strong customer relationships and technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Representative in Royal Tunbridge Wells
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xerox Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xerox Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Service Representative in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xerox Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Xerox Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xerox Corporation!
How to prepare for a job interview at Xerox Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
