Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers troubleshoot software issues and provide expert guidance.
- Company: Join a leading company in Variable Data Publishing with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to learn and develop new skills.
- Why this job: Make a real difference by solving problems and enhancing customer experiences.
- Qualifications: BA in Computer Science or equivalent experience; 4+ years in Technical Support.
The predicted salary is between 40000 - 50000 £ per year.
Job Responsibilities
- Assist customers by troubleshooting software at a highly professional level.
- Analyze and identify symptoms of a problem to provide an end‑to‑end solution.
- Consult customers with data/web/design workflow and implementation.
- Maintain up‑to‑date knowledge of software and resources.
- Provide guidance to fellow team members as a subject‑matter expert.
Job Requirements
- BA in Computer Science, Management Information Services, or equivalent experience required.
- At least four years of experience in a Technical Support field, troubleshooting software problems.
- Variable Data Publishing (VDP) subject‑matter expert with hands‑on experience with a VDP software solution (e.g., XMPie).
- Experience implementing, deploying and troubleshooting PURL and email campaigns.
- Solid troubleshooting and research skills across multi‑platform desktops and servers.
- Proficiency installing and configuring software in Windows Server and MS SQL Server environments.
- Familiarity with Adobe Creative Suite (CC).
- Great customer service skills and a willingness to learn.
- Highly developed verbal and written communication skills in English.
- Ability to work both in a team environment and independently.
- Discipline to be self‑motivated and self‑directed when necessary.
Desirable Qualities
- Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS.
- Database creating and executing T‑SQL.
- Code development experience and education.
- The ability to speak French is an advantage.
Technical Support Specialist - Variable Data Publishing in London employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Variable Data Publishing in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in technical support or VDP. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your troubleshooting prowess. Bring examples of past projects or challenges you've tackled.
✨Tip Number 3
Stay updated on industry trends! Make sure you're familiar with the latest in VDP software and tools. This knowledge will not only impress interviewers but also help you engage in meaningful conversations during interviews.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're genuinely interested in joining our team, which is always a bonus!
We think you need these skills to ace Technical Support Specialist - Variable Data Publishing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Technical Support and Variable Data Publishing. We want to see how your skills match the job requirements, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing personality, so let your enthusiasm come through!
Show Off Your Troubleshooting Skills: Since troubleshooting is key for this role, include specific examples of how you've solved problems in the past. We want to know how you approach challenges and what solutions you've implemented!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Xerox Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of Variable Data Publishing (VDP) and the specific software solutions mentioned, like XMPie. Being able to discuss your hands-on experience with these tools will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled software issues in the past. Think about the steps you took to analyse problems and provide end-to-end solutions. This will demonstrate your solid troubleshooting skills and give the interviewers confidence in your abilities.
✨Communicate Clearly
Since great verbal and written communication skills are essential for this role, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Be Ready to Collaborate
This role requires both teamwork and independent work, so be prepared to discuss how you've successfully collaborated with others in the past. Share examples of how you've guided team members or contributed as a subject-matter expert, highlighting your customer service skills and willingness to learn.