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- Tasks: Provide top-notch service and maintenance for large-scale production equipment.
- Company: Join Xerox, a century-old leader in workplace innovation and technology.
- Benefits: Enjoy a full-time role with opportunities for growth and a focus on customer satisfaction.
- Why this job: Be part of a rapidly growing team that values reliability and offers hands-on technical experience.
- Qualifications: Bring senior electromechanical experience and a strong commitment to customer service.
- Other info: Must be able to lift 50 pounds and have a valid driver's license.
The predicted salary is between 36000 - 60000 £ per year.
City: City of London, Sevenoaks, Tunbridge Wells
State/Province: Kent, London
Country: United Kingdom
Department: TECHNICAL_SERVICE_ENGINEERING
Date: Thursday, February 27, 2025
Working time: Full-time
Ref#: 20035080
Job Level: Experienced
Job Field: TECHNICAL_SERVICE_ENGINEERING
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.
We’re an industry leader that’s rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.
Primary Responsibilities:
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customer’s SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Aid and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
Skills and Qualifications:
- Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and RELIABILITY. Our customers are counting on you. If you’re a “10 minutes early is on time, and on time is late” person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
- Valid driver’s license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially regarding electrical components.
Here’s what success looks like in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
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Field Service Engineer employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarize yourself with the specific electromechanical equipment that Xerox uses. Understanding the technology and common issues can give you an edge during interviews and help you demonstrate your troubleshooting skills.
✨Tip Number 2
Highlight any previous experience in roles that required strong customer service skills. Since this position emphasizes customer satisfaction, showcasing your ability to manage client relationships effectively will be crucial.
✨Tip Number 3
Prepare to discuss your time management strategies. Given the emphasis on reliability and punctuality, sharing specific examples of how you prioritize tasks and meet deadlines will resonate well with the hiring team.
✨Tip Number 4
Be ready to demonstrate your physical capability for the role. Since the job involves lifting and active work, mentioning any relevant experiences that showcase your physical fitness and ability to handle the demands of the job will be beneficial.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of a Field Service Engineer at Xerox. Highlight your relevant experience in electromechanical systems and customer service in your application.
Tailor Your CV: Customize your CV to reflect your senior electromechanical experience and any relevant roles you've held, such as technician or mechanic. Emphasize your troubleshooting skills and reliability, as these are key for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer satisfaction and your ability to manage technical issues effectively. Mention specific examples from your past work that demonstrate your skills and commitment.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or typos. A polished application reflects your attention to detail, which is crucial for a role that involves technical diagnostics and customer interaction.
How to prepare for a job interview at Xerox Corporation
✨Show Your Technical Expertise
Be prepared to discuss your experience with electromechanical equipment and troubleshooting. Highlight specific examples where you've successfully diagnosed and repaired complex systems, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasize Customer Service Skills
Since the role involves direct interaction with clients, share instances where you've gone above and beyond to ensure customer satisfaction. Discuss how you manage customer relationships and resolve issues effectively, aligning with the company's commitment to outstanding service.
✨Demonstrate Reliability and Time Management
Xerox values dependable employees. Be ready to talk about how you prioritize tasks and manage your time efficiently. Mention any experiences that showcase your punctuality and reliability, such as being consistently early for appointments or meeting tight deadlines.
✨Prepare for Safety Discussions
Given the emphasis on safety, especially with electrical components, be prepared to discuss your understanding of safety protocols. Share any relevant training or experiences that highlight your commitment to maintaining a safe working environment.
