At a Glance
- Tasks: Provide onsite service and maintenance for Xerox devices, ensuring customer satisfaction.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Ongoing training, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and skill enhancement.
- Why this job: Be part of a team that drives success through cutting-edge technology solutions.
- Qualifications: Clean driving licence and experience in a customer-facing technical role.
The predicted salary is between 25000 - 35000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work.
Learn more about us at www. xerox. com.
Purpose
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes.
Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do.
The role holder works as part of Delivery Account Management in conjunction with the Service Delivery team.
- Primary Responsibilities
- Carries out regular preventative maintenance checks on client fleet of machines.
- Replenishes consumables.
- Maintains log of all activities including on-site parts inventory.
- Maintain clean and tidy devices and surrounding environment.
- Carries out first level repair and escalates in accordance with agreed procedures for next level maintenance and technical support.
- Ensures SLA is achieved, and Customer requirements are met.
- Commitment to maintain skill set through personal development and training.
- Promotes knowledge sharing and acts as a mentor/coach.
- Works closely with the customer, providing support and promoting Xerox in conversation.
- Candidate Background
- Minimum: Clean Driving Licence
- Minimum: Advanced knowledge of all site products and client IT environment.
- Minimum: Experience in a customer facing technical service role.
- Minimum: Demonstrates a proactive approach to work with initiative and drive.
- Minimum: Good technical and/ or electrical aptitude.
Applicants from different industries with good IT skills are encouraged to apply.
Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.
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Docucare Associate in Doncaster employer: Xerox Corporation
Xerox Corporation is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in their careers while working on cutting-edge projects.
