At a Glance
- Tasks: Provide onsite service and maintenance for Xerox devices, ensuring customer satisfaction.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Ongoing training, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and skill enhancement.
- Why this job: Be part of a team that drives success through cutting-edge technology solutions.
- Qualifications: Clean driving licence and experience in a customer-facing technical role.
The predicted salary is between 25000 - 35000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work.
Learn more about us at www. xerox. com.
Purpose
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes.
Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do.
The role holder works as part of Delivery Account Management in conjunction with the Service Delivery team.
- Primary Responsibilities
- Carries out regular preventative maintenance checks on client fleet of machines.
- Replenishes consumables.
- Maintains log of all activities including on-site parts inventory.
- Maintain clean and tidy devices and surrounding environment.
- Carries out first level repair and escalates in accordance with agreed procedures for next level maintenance and technical support.
- Ensures SLA is achieved, and Customer requirements are met.
- Commitment to maintain skill set through personal development and training.
- Promotes knowledge sharing and acts as a mentor/coach.
- Works closely with the customer, providing support and promoting Xerox in conversation.
- Candidate Background
- Minimum: Clean Driving Licence
- Minimum: Advanced knowledge of all site products and client IT environment.
- Minimum: Experience in a customer facing technical service role.
- Minimum: Demonstrates a proactive approach to work with initiative and drive.
- Minimum: Good technical and/ or electrical aptitude.
Applicants from different industries with good IT skills are encouraged to apply.
Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.
#J-18808-Ljbffr
Docucare Associate in Doncaster employer: Xerox Corporation
Xerox Corporation is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in their careers while working on cutting-edge projects.
StudySmarter Expert Advice🤫
We think this is how you could land Docucare Associate in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xerox Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xerox Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Docucare Associate in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xerox Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Xerox Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xerox Corporation!
How to prepare for a job interview at Xerox Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
