Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and execute contracted services, ensuring client satisfaction and operational excellence.
- Company: Join Xerox, a leader in workplace technology with over 100 years of innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Be a key player in enhancing client experiences and driving service improvements.
- Qualifications: Experience in project management and IT service management is essential.
- Other info: Dynamic role with opportunities to work with diverse teams and cutting-edge technology.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Xerox Holdings Corporation At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
JOB SUMMARY: Reporting to the Customer Operations Manager, Customer‑supporting role that is responsible to manage & execute contracted Managed Services as defined by Client Statement of Work (SOW). The Site Operations Manager (SOM) works closely with customer operations manager, customer contacts, 3rd party partners and Lexmark resources to execute defined services. Duties include day‑to‑day service delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post‑implementation services to meet Client and Lexmark targets. Responsible to build a high‑trust relationship with multiple levels within the Client environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles.
ROLES AND RESPONSIBILITIES
- Act as an additional escalation point for technical issues.
- Manage the incident management process, escalating problems to the appropriate Lexmark support level.
- Oversee call flow management of service tickets, including proactive raising of break‑fix incidents.
- Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners.
- Manage all customer‑facing communications related to ticket handling.
Service Operations & Customer Support
- Provide end‑user support via telephone, email, or instant messaging.
- Manage and administer all device movements, changes, and configurations within the customer’s estate.
- Oversee consumables management and replenishment across the customer’s fleet.
- Deliver ongoing training to the customer on managed devices and solutions.
- Support the Lexmark Site Operations Manager with continuous communication on operational issues.
- Provide reports and attend customer/operational meetings as required.
Service & Process Improvement
- Work with Lexmark and the customer to identify and implement operational, process, or service improvements.
- Recommend and implement solutions to improve productivity, increase efficiencies, and reduce costs.
- Seek opportunities to increase automation and reduce the need for manual intervention and escalations.
- Develop and maintain the Operations Manual, including implementation procedures and escalation processes.
- Ensure alignment with the customer’s technical architecture and provide input on emerging technologies and future opportunities.
Governance & Oversight
- Coordinate with Lexmark service partners where direct service is not offered.
- Ensure continuity of service through coordination with offshore teams.
- Monitor service delivery across the customer’s estate to maintain service levels and reputation.
- Identify training requirements and coordinate delivery with Lexmark resources to benefit both customer and Lexmark.
EXPERIENCE AND BACKGROUND WORK HISTORY
- Experience with managing multiple complex projects; preferably with multi‑disciplined teams.
- Significant experience interacting with and presenting to industry leading customers.
- Experience with application deployment using remote technologies.
- Strong technical background with a minimum of five (5) years Systems experience.
- IT Service Management (ITSM) systems.
- Print Management solutions.
- Microsoft.
TECHNICAL COMPETENCE
- Knowledge of industry standard cost recovery systems and document management systems.
- Knowledge of Microsoft Applications, Web Applications and Print Driver architecture.
- Knowledge of networks, routers, switches, servers and common operating systems.
- The ability to interact in a team environment and be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction.
- Experience with Remedy, ServiceNow or other IT Service Management (ITSM) Systems.
PERSONAL CHARACTERISTICS
- Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible.
- High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
- Strong analytical and reasoning abilities.
- Mindset that enables solving complex problems in a fast‑paced environment while delivering on service promises.
- Able to develop and adapt business processes after evaluating multiple solutions.
EDUCATION
- BA/BS degree in Business, Science or equivalent experience.
Onsite Operations Manager in City of London employer: Xerox Corporation
Contact Detail:
Xerox Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Operations Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Onsite Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite Operations Manager role. Highlight relevant experience and skills that match the job description, especially in managing complex projects and customer interactions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've improved service delivery or managed client relationships in the past.
Showcase Your Technical Skills: Since this role requires a strong technical background, don’t forget to mention your experience with IT Service Management systems and any relevant technologies. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Xerox Corporation
✨Know Your Stuff
Make sure you understand the role of an Onsite Operations Manager inside out. Familiarise yourself with Xerox's services, especially around Managed Services and IT Service Management systems like Remedy or ServiceNow. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your past experiences managing complex projects and interacting with clients. Use specific examples that highlight your ability to improve processes and enhance customer satisfaction. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show that you can get along with diverse personalities and maintain a positive attitude. This is crucial for a role that requires collaboration with various stakeholders, including customers and third-party partners.
✨Ask Smart Questions
Prepare thoughtful questions about the company's culture, the team you'll be working with, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
