At a Glance
- Tasks: Provide advanced technical support and collaborate on service improvement projects.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with exposure to diverse technologies and career development.
- Why this job: Make a real impact by shaping service delivery and supporting clients with cutting-edge tech.
- Qualifications: 7+ years in customer-facing IT support with strong infrastructure knowledge.
The predicted salary is between 44817 - 54777 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work.
Learn more about us at www. xerox. com.
Overview
Xerox IT Services is seeking a Technical Account Manager to join its client-focused team based at the Whitchurch office in Bristol.
This role provides advanced technical support for critical infrastructure and platforms, serves as a key escalation point, and helps maintain reliable services for clients.
The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development.
Why Join This Team
- Contribute to a growing UK IT Services organization supporting a broad portfolio of managed technology services.
- Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing.
- Help shape service delivery practices, technical standards, and future infrastructure improvements.
- Support clients through collaborative problem-solving and proactive service improvement.
What You Will Do
- Provide advanced technical support for critical incidents, infrastructure issues, and escalated service requests.
- Perform troubleshooting, root cause analysis, problem management, and technical documentation.
- Maintain, monitor, patch, and improve infrastructure systems to support availability, resilience, security, and performance.
- Prepare change requests, participate in Change Advisory Board activities, and support service management processes.
- Develop knowledge base articles, operational runbooks, technical standards, and training materials for internal teams.
What You Need to Succeed
- At least seven years of experience in a customer-facing IT support environment.
- Strong knowledge of IT infrastructure, networks, desktop, server, printer, and network hardware.
- Experience supporting Microsoft Windows Server, Active Directory, DNS, DHCP, Microsoft Exchange, Microsoft 365, Microsoft Azure, Remote Desktop, VMware ESXi, server clusters, and SAN environments.
- Strong analytical, troubleshooting, communication, organization, and customer-facing skills.
How We Set You Up for Success
- Collaboration with infrastructure specialists, technical field analysts, service desk teams, and service management professionals.
- Opportunities to contribute to training strategies, mentoring, knowledge sharing, and technical best practices.
- Exposure to infrastructure, cloud, virtualization, networking, security, and service management technologies.
- Participation in long-term service improvement and technology roadmap activities.
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Technical Account Manager in Bristol employer: Xerox Corporation
Xerox Corporation is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in their careers while working on cutting-edge projects.
