At a Glance
- Tasks: Provide advanced technical support and collaborate on service improvement projects.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with exposure to diverse technologies and career development.
- Why this job: Make a real impact by shaping service delivery and supporting clients with cutting-edge tech.
- Qualifications: 7+ years in customer-facing IT support with strong infrastructure knowledge.
The predicted salary is between 44817 - 54777 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work.
Learn more about us at www. xerox. com.
Overview
Xerox IT Services is seeking a Technical Account Manager to join its client-focused team based at the Whitchurch office in Bristol.
This role provides advanced technical support for critical infrastructure and platforms, serves as a key escalation point, and helps maintain reliable services for clients.
The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development.
Why Join This Team
- Contribute to a growing UK IT Services organization supporting a broad portfolio of managed technology services.
- Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing.
- Help shape service delivery practices, technical standards, and future infrastructure improvements.
- Support clients through collaborative problem-solving and proactive service improvement.
What You Will Do
- Provide advanced technical support for critical incidents, infrastructure issues, and escalated service requests.
- Perform troubleshooting, root cause analysis, problem management, and technical documentation.
- Maintain, monitor, patch, and improve infrastructure systems to support availability, resilience, security, and performance.
- Prepare change requests, participate in Change Advisory Board activities, and support service management processes.
- Develop knowledge base articles, operational runbooks, technical standards, and training materials for internal teams.
What You Need to Succeed
- At least seven years of experience in a customer-facing IT support environment.
- Strong knowledge of IT infrastructure, networks, desktop, server, printer, and network hardware.
- Experience supporting Microsoft Windows Server, Active Directory, DNS, DHCP, Microsoft Exchange, Microsoft 365, Microsoft Azure, Remote Desktop, VMware ESXi, server clusters, and SAN environments.
- Strong analytical, troubleshooting, communication, organization, and customer-facing skills.
How We Set You Up for Success
- Collaboration with infrastructure specialists, technical field analysts, service desk teams, and service management professionals.
- Opportunities to contribute to training strategies, mentoring, knowledge sharing, and technical best practices.
- Exposure to infrastructure, cloud, virtualization, networking, security, and service management technologies.
- Participation in long-term service improvement and technology roadmap activities.
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Technical Account Manager in Bristol employer: Xerox Corporation
Xerox Corporation is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in their careers while working on cutting-edge projects.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Xerox Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Xerox Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Xerox Corporation!
✨Direct Apply to Xerox Corporation
Let's not forget to apply directly through the Xerox Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Account Manager in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Xerox Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Xerox Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Xerox Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
